Kate Kirk-Walsh

Kate Kirk-Walsh

Customer Service Advisor

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location of Kate Kirk-WalshGreater Derby Area

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  • Timeline

  • About me

    Specialist in Project, Process, Stakeholder and Financial management of Multi-Million Pound, Multiple Year Projects.

  • Education

    • Hind Leys Community College

      2002 - 2006
    • Keele University

      2006 - 2009
      Bachelor of Arts (BA) English and Media, Communications and Culture
  • Experience

    • Lloyds Banking Group

      Oct 2009 - Dec 2010
      Customer Service Advisor
    • DHL

      Jan 2011 - Apr 2013
      Account Manager

      Account managing a portfolio of 500 SME customers assessing their requirements to form yearly plans to help aid their business with their exporting and importing. Whilst also ensuring that any cross selling, up selling and new business opportunities were identified and closed. Achieved over 156% on core revenue target and 230% of new business target through nurturing relationships, good negotiation over pricing schemes and value of the service. Alongside taking on additional responsibility by mentoring new team members. Show less

    • BYG Systems

      May 2013 - Mar 2014
      Account Manager

      Managing a client base of several FTSE 100 companies. Assigned to these companies through demonstrated skill of high profile stakeholder management with key focus on directors and business heads. The company works on the development of high technology ELearning solutions and learning management systems. My role began at the contact and management of the relationship with the client to understand their needs, requirements and business to provide a creative and advanced solution. One that would engage users and provide a sophisticated product which would last through advancements in the market in order to save money in the long run and create a sound investment. Through my close work with the development and creative arts teams I was able to concisely advise clients what was and wasn’t possible ensuring that the relationship was kept open and clear. Throughout the development of the project I worked as project manager facilitating meetings between the departments and managing the relationship and requests of the business to ensure a seamless process. Alongside ensuring that initial discussions had included realistic and suitably costed quotes against the original analysis of requirements. Strategic analysis of forecasts and targets across all clients. Face to face meetings and webexes for European clients. Communicating with contacts from director level downwards. Show less

    • EMB Group

      Mar 2014 - Dec 2016
      ERDF Project Executive
    • Nottingham City Council

      Jan 2017 - Aug 2023
      Accountable Body Manager

      Managing all aspects of Multi Million pound European funded projects to deliver economic value to the D2N2 area. From Bidding for funds and creation of processes and management systems to ultimate closure of the projects. Working with local delivery specialists, I manage all aspects of the projects from commissioning, daily budget management, delivery management and partnership/ stakeholder management while reporting to central government and local stake holders.

    • Midlands Net Zero Hub

      Sept 2023 - now
      Principle Net Zero Officer - D2N2
  • Licenses & Certifications

    • Agile Project Management Practitioner

      APMG International
      Mar 2024
    • English and Media Communications and Culture degree

      Keele University
      Jul 2009
  • Volunteer Experience

    • Voluntary Invigilation and Events Assistant

      Issued by Streetstyle Sportstyle on Jul 2009
      Streetstyle SportstyleAssociated with Kate Kirk-Walsh