Richard S.

Experience

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  Sun Chemical

  Oct 2001 - Jun 2005

  Network Support Desk Supervisor

  Support Desk Supervisor/Network Support Analyst/Desktop Support Sun Chemical Corporation Data Centre, Supervisor of European Technical Support Centre Support Team for Sun Chemical UK Liquid Inks based in Watford, dealing with Desktop/Network/Application/Server Support issues and calls along with fault resolution through complete problem life cycle to 16,000 users worldwide.

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  VINCI Construction UK

  Jun 2005 - Oct 2006

  Network Support Analyst

  Part of Network Infrastructure Support Team working for Large Construction Organisation Vinci PLC based in Watford, providing support, performance, and infrastructure resolutions to remote offices, local offices and head office on a Windows Environment. Dealing with fault resolution through complete problem life cycle to 2500 users nationwide at multiple locations.

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  Alba plc

  Mar 2007 - Feb 2009

  Network Support Engineer

  Part of Network Support Team working for Large Electrical Organisation based in Elstree, providing On-site and Off-Site support, Site setups, performance troubleshooting, and infrastructure resolutions to remote offices around the UK. Working on Cisco, Novell and Microsoft Networks Dealing with fault resolution through complete problem life cycle to 700 users nationwide at multiple locations. Resolution completed through to 3rd Line level

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  SopraSteria

  Apr 2010 - Oct 2015

  SC Cleared Senior Network Infrastructure Support Engineer

  SC Cleared Network Infrastructure Support Engineer working for OMNI (Offender Management Network Infrastructure) within Ministry of Justice Sector for SopraSteria. Providing Network Support, Area Data Centre Support and National Data Centre support throughout UK providing 2nd and 3rd line Support for up to 20,000 users within an SLA ITIL Driven Environment.

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  Koris Limited

  Oct 2015 - Nov 2015

  Network Data Engineer

  Network Data Engineer for Koris Limited a leading managed Value Added Reseller/Service provider based in Hemel Hempstead - IP/Data/Routing and Switching - QoS Design - WAN - Cisco IOS - Cisco ASA - Solarwinds Monitoring - HP Procurve Support & Configuration across Various Customers

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  Certnet Solutions Ltd

  Dec 2015 - Nov 2022

  Company Director Of CertNet Solutions

  Professional, Qualified, Organized & Motivated SC Security Cleared Cisco Network Engineer & Contractor trained in Network Infrastructure Support with experience in IT across diverse Multi-Vendor Networks assisting with Projects, Management of Small Teams, Microsoft Server Administration & more recently Cisco Network Technologies. Has extensive experience in Support, Implementation, troubleshooting as well as documentation development experience, implementing new Technologies and overseeing Business Driven Implemented change yet always remaining able, focused and adhering to the Business and Customer requirements. Has the ability to work under pressure in fast paced environments and meet strict deadlines in order to meet any objectives Show less

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  Computacenter

  Dec 2015 - Jul 2016

  SC Cleared Senior Cisco Network Engineer [CONTRACT]

  SC Cleared Senior Network Infrastructure Support Engineer (CONTRACT) working for Computacenter Subcontracted to Airbus Space & Defence Network Operation Centre (NOC) providing Day to Day Network Support, Change, Documentation, Security Implementation & Troubleshooting, Data Centre Support along with LAN/WAN BAU requirements throughout UK across multiple sites.

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  Getronics

  Oct 2016 - Apr 2017

  Senior Network Support Analyst [CONTRACT]

  Senior Network Analyst (CONTRACT) Working for Getronics Ltd "Online Services" Cloud Services Platform + Customer Portfolio providing Day to Day installation, Maintenance & Network Support, Multiple Infrastructure Changes, Documentation, Security Implementation/Troubleshooting in a Multi Tenant, Multi Vendor Cloud Environment maintaining productive relationships at all levels with Customer and Teams. Predominantly Working with Cisco Network Solutions Core/Distribution/Access Switches, Routers, Cisco Wireless LAN Controllers and Security Products, ACS, ISE, Network Protocols including IP, Layer 2 Spanning-Tree, Layer 3 Routing Protocols (EIGRP/OSPF/BGP) and IPSEC VPN (Catalyst Switches, Routers, Nexus Switches, PIX, ASA, Cisco Air, Cisco Meraki, Cisco WLC + Checkpoint/F5) diagnosing and resolving LAN/WAN BAU IPVPN, MPLS, VoIP, WiFi & Network Security Issues throughout UK across multiple sites as well as day to day maintenance & troubleshooting of Multi Tenant Cloud Based Online Services in VRF Lite Environment across Multiple Data-centres in the UK. Show less

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  Computacenter

  Aug 2017 - Oct 2017

  SC Cleared Senior Network Security Analyst [CONTRACT]

  Senior Network & Security Analyst working for Computacenter Global Network Operations Centre in Hatfield – Part of GNOC Team dealing with Day to Day Faults & Query Management, Customer facing Issues, Maintenance & Network Support, Multiple Infrastructure Changes and Investigations, Documentation, Security Implementation/Troubleshooting in a Shared Services Environment across a Multi Customer, Multi-Vendor, Multi Process Driven Environment across Corporate and Government clients served by offices across the UK, Germany, France, the Benelux Countries, Spain and South Africa. Working with Cisco Network Solutions Core/Distribution/Access Switches across Multiple Datacentres – Load Balancers (Citrix NetScaler/F5/ACE) Cisco ASA, Checkpoint FW’s, ACS, Network Protocols including TCP/IP, Layer 2 Spanning-Tree, Layer 3 Routing Protocols (EIGRP/OSPF/BGP) Catalyst Switches, Routers, ASA Firewalls, Checkpoint Firewalls, Nexus Switches, BlueCoat Proxy Administration along with Diagnosing and Resolving LAN/WAN BAU Network & Security Issues along with Authentication Technologies (Cisco TACACS and RSA) Show less

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  Fujitsu

  Jul 2018 - Aug 2019

  Network Specialist/Network Implementation Manager [CONTRACT]

  Network Specialist/Network Implementation Manager working for Fujitsu UK & Ireland on Starbucks Project/Whitbread/Selecta & DEFRA ProjectsTransition Network Specialist/Network Implementation Manager working on Retail and Government Projects within the Fujitsu Customer Portfolio (Starbucks/Whitbread/Selecta/DEFRA)Working with Cisco Meraki/Checkpoint/Cisco Catalyst/Zyxel/Infoblox/Spectrum/Cisco WLC/ISE/Juniper across all projects using technical knowledge and training to work and progress Run Book Steps/Customer requirements configuring solutions/Testing Solutions are per Project Requirements working to Go Live Dates and DeadlinesCreation of Documentation for Technical Implementations/Team Rollout Working across multiple customer Technical solutions and scheduled Go Live Dates, Testing Configurations & Connectivity Working with 3rd parties as part of Take Over of Customer Estates into Fujitsu Management and Ownership (Documenting and Rolling out the Design and Testing within Multi-Vendor Environments in Test Labs) Participating in Proof Of Concepts/Pilot Test Cases + UAT Testing pre Takeover documenting the complete lifecycle and creation of Technical Documents for the relevant teams and completing all remote configuration on POC/PilotWorking with Architects/Solution Designers to understand and transition to Fujitsu in professional manner working to deadlines, troubleshooting and configuring design requirements following Fujitsu internal processes Show less

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  Coventry Building Society

  Aug 2019 - Mar 2020

  Technical Solutions Network/Security Specialist [CONTRACT]

  Technical Solutions Network/Security Specialist at Coventry Building Society working on multiple Projects [Branch Redesign/Accommodation Transformation/Test Environment/PCI Secure Projects] as part of an infrastructure Upgrade across the CBS Campus Network carrying out BAU and multiple projects activity.Part of Technical Solutions Team participating in the Complete Refurbishment of CBS Branches across the UK which included setting up Cisco ISR 4300 Series for WAN BGP connections, Cisco Catalyst 9k for LAN switching, Cisco Voice Gateway 204xm for Voice, Wireless Access Points 2801, IP phones, Fax connections Working alongside project teams to accommodate CBS staff during Transformation of Campus HQ.Checkpoint Firewall Rules Configuration, EDGE L3 Routing, 5510 LAN Controller Admin/2801 Wireless Access points installs plus Onboarding and management of security, Alerts and Events on SolarWinds, Cisco Prime, Cisco ISE for dot1x and Mab.Setting up of additional network requirements in multiple sites, testing with users of application access, opening Firewall rules, installing new 9k additional switches, IP Phones, Printers, fax machines Providing early life supports as a part of project and resolving issues.Working with 3rd Party Vendors Onboarding Threat Detectors in DMZ Environment and Internal Secure Environment, setting up log collectors on networks devices switches, Firewalls, Wireless controllers, CCTV servers, IDS systems, Pointers, Fire Systems and Firewalls to allow third party to collect logs as a part of Security Operation Centre activity. Work along with Pen testers and removal of telnet, sha and other vulnerable algorithms from network devices across whole society estate and upgrade firmware’s on vendor recommendations. Raising network changes via services now, attending CAB meetings and approvers and any adhoc requests via IT Tech Solutions Senior Management. Show less