Evgeny Ermakov

Experience

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  SOCIAL INSURANCE FUND OF THE RUSSIAN FEDERATION

  Feb 2006 - Sept 2006

  Junior Systems Administrator

  - Supporting and maintaining computer systems and networks- Installing and configuring software, servicing computer hardware- Monitoring and troubleshooting system and network issues- Supporting users and solving technical problems

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  UK PROFENERGO LLC

  Sept 2006 - Aug 2011

  Systems Administrator

  - Installation, configuration, and maintenance of computer systems, servers, and networks- Ensuring network and data security- Monitoring system performance and troubleshooting- Monitoring network activity and performance- User management, including account creation and permissions- Data backup and system recovery- Monitoring system performance and troubleshooting

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  PROINT LLC

  Aug 2011 - Sept 2019

  Head of IT Outsourcing and Client Servicing Department

  - Leading all aspects of the IT outsourcing and client servicing department's activities- Developing strategies and action plans to achieve department goals and ensure client satisfaction- Identifying clients' IT service needs and developing tailored solutions for each client- Managing client relationships, including communication, building partnerships, and resolving conflicts- Ensuring a high level of service quality and fulfilling commitments to clients- Monitoring the execution of contracts with clients and ensuring compliance with deadlines and quality standards- Developing and maintaining strong, long-term client partnerships- Developing strategies to improve client satisfaction and retention- Implementing initiatives to enhance client experience and strengthen client relationships- Communicating client feedback and insights to relevant departments for product and service improvement- Collaborating with sales and marketing teams to identify opportunities for upselling or cross-selling to existing clients- Facilitating effective communication channels between clients and the organization- Managing the department budget, including expense planning, cost control, and financial efficiency- Developing and motivating department staff, including recruitment, training, performance evaluation, and conflict resolution- Representing the department's interests at management meetings and external events- Organizing the transition of IT services from internal provision to outsourcing- Optimizing outsourcing processes to improve efficiency and reduce costs Show less

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  RENDALL AG

  Sept 2019 - Apr 2023

  Product Owner

  - Defining the product strategy and its goals- Developing and maintaining a long-term product vision- Setting priorities for feature development and enhancements- Creating and maintaining the product backlog- Prioritizing backlog items based on business value and customer needs- Engaging with stakeholders, including customers, users, and the development team, to understand their needs and expectations- Ensuring transparency and feedback between stakeholders and the development team- Ensuring a shared understanding of product requirements and expectations- Clarifying requirements and refining details during development- Planning and organizing product releases- Ensuring that product goals and requirements are met within the established timeline- Evaluating completed features and product releases, as well as their alignment with stakeholder expectations- Gathering feedback from users and customers and using it to improve the product going forward Show less

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  Intruforce

  Apr 2023 - now

  Chief Product Officer

  - Developing and communicating the overall product strategy and vision- Aligning the product roadmap with the company's business goals and objectives- Overseeing the entire product development lifecycle, from ideation to launch- Driving innovation and identifying new opportunities for product development- Ensuring that products are competitive, innovative, and meet market needs- Building and leading a high-performing product team- Setting clear goals and objectives for the product team and ensuring alignment with the company's overall strategy- Collaborating closely with other departments such as engineering, marketing, sales, and customer support to ensure alignment and coordination- Facilitating communication and collaboration between various departments to ensure seamless coordination and synergy.- Conducting market research and analysis to understand industry trends, customer needs, and competitive landscape- Gathering and analyzing customer feedback and insights to inform product decisions and improvements- Developing and maintaining the product roadmap, prioritizing features and initiatives based on strategic objectives, customer feedback, and market opportunities- Balancing short-term needs with long-term goals to ensure the product remains competitive and meets evolving customer demands- Leading product launch activities and developing go-to-market strategies to drive adoption and revenue growth- Collaborating with marketing and sales teams to develop messaging, positioning, and sales enablement materials- Monitoring key product metrics and performance indicators to assess product success and identify areas for improvement- Iterating on product features and functionalities based on user feedback and data analysis to continuously enhance the product experience Show less