Petter Stene

Experience

• 

  Oracle Corporation

  Feb 1996 - Aug 2014

  Continued to work with High Availability product stack of the Oracle RDBMS software. Supported all platforms except mainframes, but assisted the mainframe group when/if needed with Recovery Manager/Backup and Recovery related issues. Worked weekend shifts where juggling multiple critical issues became a routine. Together with other senior engineers in the team became point of contact for other team members, as well as engineers and managers from other teams where our skillset was required. Started to rotate into our BDE (Bug, Diagnostics and Escalation) team, where we in addition to assist support engineers in difficult and critical cases, also did bug screening and analysis before sending them to development, assisted in backports of software patches among other things. Continued to have good relationship with development, product management, technical coordinators and managers both inside and outside the High Availability group. At some stage - I believe it was in 2007, a decision was made not to hire in support from local country, but rather concentrate on support centers in Romania, and later Egypt. It was then I uttered the now famous words "I'll switch off the lights when I leave..." Over time people left for other jobs inside or outside Oracle, until I was the only one left doing product support for software products. My time ending in Oracle Global Support was a result of a decision to close small support offices. Show less Oracle support becoming more electronic using Metalink. Customers logging their cases online. Our internal organization in support changed, where we now were covering High Availability product stack. This for Backup and Recovery, including Recovery Manager, meant also working on Data Guard and Real Application Cluster databases. The sizes of the databases increased significantly, which added to the severity once something went wrong. Was in the Advanced Resolution Team, which was a global virtual team of engineers in EMEA, AMERICAS and APAC responsible for handling the hottest escalations within High Availability. Continued to learn the inner workings of the Oracle database, and despite the product becoming more complex, I still could resolve equally complex issues using my current knowledge, and knowledge obtained internally in Oracle, down to source code level. Worked with senior members of the global support team to improve our knowledgebase through TAR/SR review and analysis. Made sure that top articles were kept updated and current through article moderation and review, and did technical review of new articles before publishing them. My manager from 2006 and onwards has been from Italy. Show less Oracle's global support changed, where we were organized in a Competency model. This meant working in virtual teams with others engineers in other countries. This is when I first had a non-Norwegian manager. In this period I had one manager from Finland first, then one from UK. I choose to continue to work with Backup and Recovery which has been my speciality for years. This often touched into standby, parallel server (OPS) , corruption and internals. Was training coordinator for the virtual team to make sure everyone got the training they needed, which included both assisting in creating the training material, as well as being an instructor. Decided in this period to work extensively doing the out of hours shifts (weekends and holidays), so I could work with the really good engineers in Oracle. They were of the same mindset as me - own an issue until it is resolved. During this period where we mainly worked very critical cases, skills like stress management and the ability to perform under extreme stress were fine-tuned. A customer's downtime became my uptime. Show less I was still interested to work WITH Oracle, so I wanted to work IN Oracle. In order to become really good, I wanted to be around good people. And Oracle Support had some of the best - Inge Os and Audun Hoff among others. I asked for a transfer from Internal IT into Support, and got that approved. I withdraw my resignation. Thanks Sven Aamodt and Inge Os! Support consultant on phone and email, supporting Norwegian Oracle customers in the RDBMS group. We supported everything that was not tools or Apps related. Some remote/on-site work for major crisis. Having supported every aspect of the database from SQL*Net, through corruptions, data recovery and performance, gave me a good base to further build my knowledge and skills upon. Local gurus (Inge Os, Audun Hoff, Kenneth Rosenmeyer among others) and global resources in and outside Oracle were instrumental in helping me learn as much as I could. Learning by doing and own a problem until it is resolved were proverbs that rang through in this period. Show less DBA responsible for internal databases in Oracle Norway, primarily the email database using Oracle*Mail and later Oracle*Interoffice, which had extensive communications with servers in all Oracle offices. Member of the virtual team Mailkeepers who had rapid response contact to ensure that all disruptions where resolved as soon as humanly possible. Several hardware and software upgrades and migrations took place over this period, where Oracle*Mail on Solaris were migrated to HP-UX, later Oracle*Interoffice. Hardware were beefed up to cope with increased load. There were several other internal databases (sales, forecast, financials and some smaller IT/HR databases) running on HP-UX servers, but also some on Windows NT.As part of a globalization project in Oracle, most production databases were consolidated into regional data centres, which meant that most of the databases in-country were migrated to EMEA data center in Reading. UK. After all production databases were migrated, I handed in my resignation and started to look for job. The prospect for database adminstration in Oracle Norway weren't good. Show less Internal IT organization responsible for desktop and laptop Windows NT 3.51 rollout using base images. Enforced strict hardware control to avoid driver conflicts, so we based everything on standard components to reduce downtime in case parts needed to be changed. The network in the new building (moved in 1996) had CAT5 and fiber to each workplace, and we used switched 100Mb connected to an internal local ATM backbone. Also responsible for a few home offices and remote offices (Bergen and Stavanger) using ISDN. Helpdesk/IT support to entire Oracle Norway organization. Show less

  • Senior Principal Support Engineer

    Dec 2007 - Aug 2014

  • Principal Support Engineer

    Sept 2004 - Dec 2007

  • Senior Support Engineer

    Oct 2001 - Aug 2004

  • Support Consultant

    Aug 1998 - Oct 2001

  • Database Administrator

    Apr 1997 - Jul 1998

  • IT Analyst

    Feb 1996 - Mar 1997
• 

  Oracle Corporation

  Oct 2014 - Feb 2017

  Principal Technical Account Manager

  Oracle Advanced Customer Support.Technical Account Manager for all Norwegian ACS customers. Project management, resourcing and P&L responsibility.21 years in Oracle came to an end at my choice... So long, and thanks for all the fish!

• 

  Thales Norway

  Mar 2017 - now

  Technical Expertise