LUY Lyheang

Experience

• 

  Smart Axiata

  Nov 2016 - now

  Strategic Leadership• Develop and implement sales strategies• Analyze market trends and competitor activities• Propose and drive expansion of the sales networkSales and Revenue Management• Drive sales performance across the region• Initiate and execute promotional activities• Manage daily performanceCustomer Experience• Ensure consistent delivery of exceptional customer service• Monitor and address customer feedbackOperational Excellence• Oversee day-to-day operations• Optimize resource allocation and manage budgets effectivelyTeam Leadership and Development• Mentor and lead cluster teams• Conduct performance evaluations and provide inputs for sales development programsReporting and Analysis• Provide regular performance reports and actionable insights to senior management.• Analyze the data for the strategy refinement to enhance overall cluster performance. Meno dettagli Prepare a sale plan including forecast based the targeted segment by aligning to company goal and strategy to acquire new customers with an ambition and passion to achieve o high result in order to maximize revenue and profit for enterprise sales through offering enterprise services.- Identify potential customers based on the assigned segment to penetrate the market to meet Enterprise Sale goal & target through consulting and offering solutions to customers- Build a professional relation and networking with new and existing customers to expand the business to increase the customer loyalty- Provide market updates and customer feedback to Product and Enterprise Manager for market analysis and product development- Be a central contact point and closely work with support team to solve customers’ requirements and needs- Focus on building New Business from your segment. Understanding your clients’ needs and being able to suggest. new solutions to streamline their business and help in cost cutting.- Provide market updates and customer feedback to Enterprise Sales Manager for market analysis and product. development also work closely with Product team on certain custom requests for new products and services. Meno dettagli - Strong management and observance to the whole team and working environment- Leading the Front Office team, shift planning, organize and day by day management- Flexible in dealing with the complaint and all type of problem happen inside and outside the shop- Be able to give immediate support to an agent at anytime- Good at coaching and training the subordinates- Think of more promotional activities in order to increase more monthly revenue- To lead and advice agents when they conduct the mistakes- Completes all the assigned tasks by the manager as per management decision.- Selects develops and evaluates personnel to ensure the effective and efficient operation of the function- Manages systems and procedures to protect departmental assets- Respond on daily cash operation and stock report- Manage morning and afternoon briefing with staff. Meno dettagli - Strong management and observance to the whole team and working environment- Leading the Front Office team - Shift planning, organize and day by day management- Good at motivating staff to work hard- Flexible in dealing with complaint and all type of the problem happen inside and outside the shop- Able to give an immediate support to agent at anytime- Good at coaching and training the subordinates- Well trained and know clearly about the product knowledge and system- Be creative and producing more activities in order to increase more monthly revenue- To lead and advice agents when they conduct the mistake- Complete all the assigned tasks by the manager as per management decision.- Strong at selling devices to achieve the target set from management- Selects, develops, and evaluates personnel to ensure the effective and efficient operation of the function- May manage systems and procedures to protect departmental assets- Supervisor need to be responsible for daily cash operation and stock report Meno dettagli

  • Cluster Head

    Jan 2024 - now

  • Senior Key Account Executive

    Jan 2022 - Jan 2024

  • Smart Shop Supervisor

    Jan 2021 - Jan 2022

  • Assistant Smart Shop Supervisor

    Jan 2018 - Jan 2020

  • Front Office Agent

    Nov 2016 - Nov 2018