Dimitri Soursos

Experience

• 

  Nemesis S.A.

  Sept 2010 - Jun 2013

  Director of Operations

  Led diverse construction projects with strategic insight and operational precision. Orchestrated seamless execution while fostering client trust and delivering growth-focused initiatives. Leveraged expertise in leadership and relationship management to drive success and position the organization for expansion.

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  TELUS

  Feb 2014 - Nov 2019

  Built and nurtured high-value client relationships, delivering seamless service experiences that inspired loyalty. Orchestrated impactful projects and guided dedicated teams to exceed customer expectations. Focused on fostering trust and driving business growth through innovative solutions and unwavering commitment. Inspiring teams to deliver exceptional customer experiences, I championed innovation and continuous improvement. Played a pivotal role in transformational change, implementing new systems and streamlining workflows. Passionate about mentoring and cultivating talent, I elevated service models and fostered lasting customer engagement.

  • Client Success Manager - Directeur, Succès Clients (Enterprise & Gov - QC/ATL)

    Feb 2017 - Nov 2019

  • Team Lead Loyalty & Retention

    Feb 2014 - Feb 2017
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  BFG Enterprise Services

  Nov 2019 - Oct 2021

  Regional Service Manager (QC & ATL) - Directeur Régional Service (QC et ATL)

  Steered field operations with a focus on excellence and collaboration, ensuring exceptional service delivery across provinces. Championed initiatives that enhanced efficiency, refined workflows, and strengthened relationships with key stakeholders. Played a vital role in advancing systems and driving the organization’s sustained success.

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  Straumann Group

  Oct 2021 - Sept 2023

  Senior Manager Technical Support & Verification & Validation

  Guided global teams with a visionary approach, elevating support operations and fostering innovation. Designed robust systems and engagement programs, empowering teams to thrive in dynamic environments. Drove strategies that transformed processes and exceeded expectations, setting new benchmarks for operational and customer success.

• 

  Digitek Technologie

  Jan 2022 - now

  Customer Success Consultant

  Helping businesses optimize their customer relationships through CRM solutions like Odoo, process improvement, and exceptional customer service. I specialize in driving user adoption, streamlining workflows, and enhancing customer experiences to maximize retention and operational efficiency.

• 

  Melitta Professional Coffee Solutions

  Jan 2024 - now

  Regional Service Manager Canada

  Leading our Canadian operations, driving excellence in service delivery and customer satisfaction. Spearheading transformative initiatives, from implementing advanced tools to crafting tailored training programs, empowering teams to excel and ensuring seamless collaboration across stakeholders. Delivering impactful solutions that strengthened client relationships and operational efficiency.