Yassine E.

Experience

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  The Phone House France

  Aug 2004 - Sept 2013

  Phone House France was a subsidiary of Carphone Warehouse, a British mobile phone retailer, with over 2,400 stores across Europe. In my area of €14-23M, I had to oversee the operation of 14-28 stores and was responsible for : PEOPLE - Hiring, training and motivating a team of 14-23 store managers to maximize sales and profitability.- Supporting my team in a fast moving environment - Creating an environment around the company's vision that fosters the commitment and the motivation of each employee- Preparing and leading team meetings and individual interviews.- Training my team to operate stores according to corporate policiesBUSINESS- Exceeding key performance objectives that include sales and customer satisfaction goals- Analyzing KPI's and optimizing P&L on each store of my area- Selling a comprehensive range of products and services as Smart phones, Tablets, prepaid and Postpaid contracts, quadruple-play solutions, Phone insurances, accessories etc...CUSTOMER - Providing an outstanding customer experience and outcome by sales expert through a selling method based on fun, customer centric behavior and identifying the right solution for each customer.OPERATIONAL - Ensuring successful launch of a new concept store “wireless store”- Implementing corporate policies. PROJECTS - A member of a group project called "BOURSORAMA BANK" about the opening of bank accounts for our customers in store. We delivered a special offer, an e-learning training for sales staff, sales script and so on.- A member of a group project about retail opportunities offered by NFC “Near field Communication Technology “, entitled “NFC, mobile payment, mobile banking, future and prospects. ». - A member of a group project called " LLAMA" about setting up retention campaign of customers eligible for the renewal of their postpaid contract from stores. We set up a phone call script, special offers for customers and a intranet website to follow the phone campaign. Show less In my store of €1.8M, I was In charge of a team of six to ten sales clerk and responsible for:- Exceeding the store turnover and key performance through: - Hiring, managing and motivating a teal of sales clerks - Teaching and coaching on the sales floor - Leading monthly one-to-one interviews - Following up and increasing the sales expert performances and behavior - Selling a comprehensive range of products and services as Prepaid card, Postpaid contracts, Smartphones, accessories and fixed telephone services. - Ensuring definitely a good customer relationship- Responsible for leading inventories, setting up the merchandising plan defined by the Marketing department- Maintaining good relationship with partners as Manufacturers and OperatorsAchievements :in Turnover Achievement , rated N°3 of the 300-stores in France.in Insurance "Lifeline", rated N° 4 of the 300-stores in France. (rate of 54 percent) Show less

  • Responsable Réseau "Bretagne & Centre"​

    Apr 2007 - Sept 2013

  • Store Manager

    Aug 2004 - Mar 2007
• 

  GrandOptical

  Oct 2013 - Nov 2014

  Responsable Régional - "Grand Ouest"​

  In over 5,600 stores and online, GrandVision is the global leader in optical retail and exists to deliver superior, high quality and affordable eye care to the world.In my area of €14M, I was In charge of a team of fifteen store managers and responsible for:- Implementing corporate policies: commercial, Marketing, technical policy, human resources- Monitoring the sales method in store to ensure an unparalleled customer satisfaction - Controlling the payroll defined by the top management- Implementing action plans working hand-in-hand with the store managers- Exceeding Area turnover objective- Leading annual performance and development interviews- Controlling the implementation of the new sales method in store- Hiring, training and developing store managers- Preparing and leading team meetings and individual interviews.Sales AchievementsOctober 2013-October 2014Sales Target: €14M / Sales Achieves: €14.5M (Meet); up 6% over last year vs flat performance for the company. Show less

• 

  Carglass® France

  Jan 2016 - now

  Gestion d'un périmètre composé de 24 agences qui s'étend sur les départements de l'Isère, la Savoie, la Haute-Savoie, l'Ain, l'Ardèche et la Drôme avec l'appui d'une équipe de 11 responsables de zone. Périmètre comprenant +100 collaborateurs au total. Relation directe avec les partenaires (agents, courtiers et mutuelles). Travail en étroite collaboration avec les services transverses : RH, Responsable Technique, Efficacité). Mon rôle consiste à garantir la promesse client Carglass, optimiser les moyens et développer la performance économique de ma région avec mes équipes.Management de la santé et de la sécurité au travail : animation de la politique santé et sécurité, réalisation de visites comportementales de sécurité dans les agences.Mise en place d'outils d'aide à la "Maîtrise des Risques" à destination des Responsables d'Agence afin de répondre aux exigences des certifications ISO 45001, 9001 et 14001.Mise en place et suivi des PDAC. Show less Pilotage opérationnel d'un périmètre composé de 14 centres automobile (principaux sites : Salaise-sur-Sanne, Grenoble, Annecy, Chambéry, Annemasse, Sallanches, Bourgoin-Jallieu et Thonon-les-bains). Management direct d'une équipe de 8 responsables d'agence. Périmètre comprenant 85 collaborateurs au total. Relation directe avec les partenaires (agents, courtiers et mutuelles). Travail en étroite collaboration avec les services transverses : RH, Responsable Technique, Efficacité). Mon rôle consiste à garantir la promesse client Carglass, optimiser et développer, avec mes équipes, la performance du secteur des Alpes (Ain, Savoie, Haute-Savoie et Isère). Show less

  • Responsable Régional Alpes Dauphiné

    Jan 2023 - now

  • Responsable Régional Alpes

    Jan 2016 - Feb 2023