
Christina Plascencia
Pet Care Associate

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About me
Senior Customer Success Manager
Education

George Mason University
2014 - 2018Bachelor’s Degree Integrative Studies in Wildlife Conservation Management. Minor in Biology & CommunicationsActivities and Societies: Alpha Xi Delta
Experience

PetSmart
Jan 2016 - Sept 2018Pet Care AssociatePetSmart LLC is the largest specialty pet retailer of services and solutions for the lifetime needs of pets. At PetSmart, we love pets, and we believe pets make us better people. Every day with every connection, PetSmart’s passionate associates help bring pet parents closer to their pets so they, together, can live more fulfilled lives. This vision impacts everything we do for our customers, the way we support our associates and how we give back to our communities.

Cheetah Conservation Fund
Aug 2017 - Dec 2017InternCCF’s mission is to be the internationally recognized center of excellence in the conservation of cheetahs and their ecosystems. CCF will work with all stakeholders to develop best practices in research, education, and land use to benefit all species, including people.

Potomac Environmental Research and Education Center
Mar 2018 - May 2018Field InterpreterPEREC is a interdisciplinary collection of scientists at George Mason University. Expertise includes chemistry, ecology, geology, environmental science and education. PEREC faculty participate in a variety of research and community outreach programs.

Town & Country Animal Hospital
Sept 2018 - Sept 2019Veterinary AssistantSince 1974, Town & Country Animal Hospital in Fairfax, Virginia has operated under the assumption that to perform outstanding veterinary services, our veterinarians and support staff must dedicate themselves fully to the care and comfort of our patients and their owners. Thanks to advancements in veterinary technology and the acquisition of highly skilled veterinarians, we’re able to provide our clients and patients with unparalleled services.

Expereo
Sept 2019 - Nov 2023Expereo is the trusted partner of 30% of Fortune 500 companies. For the majority of multinationals in logistics, electronics, technologies, oil and gas, government, manufacturing, and retail – Expereo is the right choice. We take the hassle out of your hands, prevent drop-offs, boost productivity, and allow you to concentrate on what you do best. Get the fastest possible Internet connectivity on a global scale, utilizing Expereo’s ever-expanding network of Cloud Acceleration Hubs. We cater to all locations – whether a pop-up, offshore platform, branch office, or big city headquarters. Show less
Sr. Customer Success Manager
Jan 2023 - Nov 2023Customer Success Manager
Jan 2022 - Jan 2023Sales Support Representative
Sept 2019 - Jan 2022

Amazon
Nov 2023 - nowSenior Customer Success ManagerAmazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. Amazon strives to be Earth’s most customer-centric company, Earth’s best employer, and Earth’s safest place to work.
Licenses & Certifications
- View certificate

Advanced Customer Success Manager Certified Professional
GainsightDec 2022 - View certificate

Customer Success Leader Certified Professional
GainsightApr 2023 - View certificate

Customer Success Manager Certified Professional
GainsightOct 2022
Honors & Awards
- Awarded to Christina PlascenciaDean's List - Fall 2015, Spring 2017
Languages
- enEnglish
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