Alyx Porter

Alyx Porter

General Manager

Followers of Alyx Porter104 followers
location of Alyx PorterGolden, Colorado, United States

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  • Timeline

  • About me

    Customer Success | Operations Specialist | Implementation Manager | Onboarding Specialist

  • Education

    • Western Governors University

      2023 -
      Bachelor's degree Data Analytics
  • Experience

    • Escape the Room

      Jan 2015 - Jul 2020
      General Manager
    • Zavvie

      Jul 2020 - Sept 2023

      ● Directed implementation across departments and maintained alignment with project plans.● Conducted onboarding processes for new company clients by maintaining records and facilitating a seamless product launch. ● Verified accuracy and completeness of documentation for 100+ broker partners. ● Maintained high technical standards by regularly reviewing, analyzing, and correcting the companydatabase. ● Collaborated with internal teams to develop innovative solutions to customer requirements.● Monitored team of 5 customer success managers' performance using real-time data and reports.● Simplified decision-making with detailed reports for the executive team. ● Communicated with customers and internal teams to garner feedback on product usage and potential roadblocks.● Managed customer portfolio to drive product and service adoption according to business roadmap.● Understood customer pain points and drove escalations by coordinating between • internal teams.

      • Operations and Implementation Manager

        Feb 2023 - Sept 2023
      • Customer Success Manager

        Apr 2022 - Feb 2023
      • Customer Success Coach

        Jul 2020 - Apr 2022
    • CaterCow

      Nov 2023 - now
      Operations and Support Associate
  • Licenses & Certifications

    • Certified ScrumMaster (CSM)

      Scrum Alliance
      Nov 2022