Alyx Porter

Experience

• 

  Escape the Room

  Jan 2015 - Jul 2020

  General Manager
• 

  Zavvie

  Jul 2020 - Sept 2023

  ● Directed implementation across departments and maintained alignment with project plans.● Conducted onboarding processes for new company clients by maintaining records and facilitating a seamless product launch. ● Verified accuracy and completeness of documentation for 100+ broker partners. ● Maintained high technical standards by regularly reviewing, analyzing, and correcting the companydatabase. ● Collaborated with internal teams to develop innovative solutions to customer requirements.● Monitored team of 5 customer success managers' performance using real-time data and reports.● Simplified decision-making with detailed reports for the executive team. ● Communicated with customers and internal teams to garner feedback on product usage and potential roadblocks.● Managed customer portfolio to drive product and service adoption according to business roadmap.● Understood customer pain points and drove escalations by coordinating between • internal teams.

  • Operations and Implementation Manager

    Feb 2023 - Sept 2023

  • Customer Success Manager

    Apr 2022 - Feb 2023

  • Customer Success Coach

    Jul 2020 - Apr 2022
• 

  CaterCow

  Nov 2023 - now

  Operations and Support Associate