Drew Wilson

Experience

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  Greg Booth + Associates

  May 2004 - Aug 2004

  Intern

  - Assist a staff photographer- Set up for and shoot large format and digital- Load sheets of film in the darkroom- Shoot for Neiman-Marcus, The Art Institute of Chicago and The Popcorn Factory

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  AMS Pictures

  Jul 2008 - Dec 2009

  Production Assistant

  - Member of Original Programming and Script to Screen Departments- Hired on after impressive review of internship- Teleprompter Operator, Script Supervisor, and Production Assistant- Work closely with client, talent and crew to provide smooth production- Write press releases for new TV shows, films and events- Run teleprompter for commercials, company videos, live shots and conferences- Transcribe raw footage- Create contact lists of 1000s for marketing via MyEmma which resulted in DVD sales- Manage the promotion, sale and fulfillment of DVD orders- Analyze data to spot trends and success of DVD sales- Work directly with directors, producers, clients and talent Show less

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  Big Thought

  Jun 2010 - Jun 2011

  Creative Site Guide/Site Guide

  - Site Guide at E. H. Cary Middle School - One of only five Dallas Independent School District middle schools involved- Work closely with manager, DISD staff and co-workers to assess problems and set and meet goals - Oversee up to 50 students ensuring that they receive snacks, tutoring and guidance- Teach technology and visual arts classes- Creative Site Guide at Booker T. Washington High School - Big Thought's pinnacle of summer camps- Teach a technology class allowing the children self-expression through blogging Show less

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  Dunn and Brown Contemporary

  Sept 2010 - Jun 2011

  Gallery Assistant

  - Interact closely with collectors, artists, museums, galleries and other staff members in a friendly and positive manner- Maintain and update website with upcoming events and exhibitions- Work with gallery owners to come up with and actualize new exhibitions

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  Microsoft

  Nov 2011 - Oct 2017

  Manage a team of 23 agents in the U.S. and Asia to improve the developer experience. Ensure exceptional support of the Windows Dev Center, which is the intake portal and reporting home for apps for the Microsoft Store, Office Add-ins, and Hardware Device Drivers along with general account registration and vetting, app promotion, Microsoft Advertising, and payout. Assign root causes to negative surveys and address accordingly. Evaluate overall case handling and developer interaction. Train new agents and onboard new teams to support social media channels where they monitor and respond via the Microsoft-hosted forums. Show less

  • Windows Dev Center Team Lead

    Jul 2016 - Oct 2017

  • Quality Analyst

    Mar 2014 - Jul 2016

  • Windows Phone Developer Support Engineer

    Apr 2013 - Mar 2014

  • Mentor Lead (Tier 3 Team Lead)

    Nov 2012 - Apr 2013

  • Microsoft Xbox Tier 3 Customer Advocacy Specialist

    Nov 2011 - Nov 2012
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  CA Technologies

  Oct 2017 - Nov 2018

  Chosen to manage a team of 7 Customer Success Managers during the time between announcement and acquisition of CA Technologies by Broadcom Inc. Reported directly to the VP of Global Customer Success. Part of a pilot team that was a success and therefore adopted company-wide as a key piece to the future direction of CA. Worked to build relationships within CA and with customers to spur adoption of products so they were utilized to their fullest potential and became integral to their business. Became a trusted advisor and created partnerships to future successes through roadmaps, sessions, and in the end, expanded use of products.

  • Manager, Customer Success

    Jul 2018 - Nov 2018

  • Customer Success Manager

    Oct 2017 - Jul 2018
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  Broadcom Inc.

  Nov 2018 - Mar 2019

  Customer Success Manager
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  AppFolio, Inc.

  Mar 2019 - now

  • Sr. Manager, Customer Success - Key

    Mar 2020 - now

  • Manager, Customer Success - Key

    Mar 2019 - Mar 2020