Andrew Demeter

Experience

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  Ben and Bobs Fresh Produce

  Aug 1998 - Jan 2001

  Assistant Store Manager
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  Florida State University

  Dec 2001 - Aug 2008

  IT Support Specialist/Webmaster
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  HCA Healthcare

  Apr 2008 - now

  The Manager of System Engineering provides technical and managerial leadership in the design, planning, operation, maintenance, and advanced troubleshooting of server administration. This position ensures continuity and alignment of the division’s server administration direction and plans with HCA Healthcare’s corporate ITG strategies, division IT strategic plans, and facility needs, and participates in architecting the division’s server infrastructure and in the development of guidelines, procedures, and standards.The Manager of System Engineering requires subject matter knowledge across server-based technologies, services, and components. This position must stay abreast of latest technology developments to ensure service levels proactively meet or exceed corporate and division requirements and service level agreements with key stakeholders and vendors. Show less The Customer Support Operations Manager is responsible for defining and improving service desk operational procedures and interactions with customers and support resources. This position is responsible for defining, selecting, collecting and consolidating metrics. The Customer Support Operations Manager also reviews ITG division best practices, standards, and workflows to ensure consistency and standard operations. Resource allocation will be analyzed and reported on to ensure alignment with departmental workflow and project commitments. The Customer Support Operations Manager identifies and understands prevalent issues based on trend and root cause analysis, and participates in efforts to improve operational excellence.This position is responsible for the management of the service desk and all personnel. This includes after-hours and weekend support responsibility. Show less

  • Manager, System Engineering

    Jan 2024 - now

  • Manager, Customer Support Operations

    Oct 2017 - Jan 2024

  • Manager, Technical Services

    Dec 2015 - Nov 2017

  • Manager, Customer Support Operations (Southeast Region)

    Apr 2011 - Dec 2015

  • Consulting Service Desk Analyst

    Jun 2010 - Aug 2011

  • Senior Service Desk Analyst

    May 2009 - Jun 2010

  • Service Desk Analyst

    Apr 2008 - May 2009
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  Google, Inc.

  Jun 2008 - Jun 2009

  Quality Ad Rater

  Search engine optimization.

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  Graceful Reach Marketing

  Jan 2023 - now

  Founder and CEO

  We partner with small businesses to reduce software and subscriptions costs through our platform while helping improve reputation management through online reviews, website development and much more. Our platform offers ability to centralized software businesses use today Manage email, Facebook, Google, and text messages. All the tools you need in one platform!