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Guillermo Costa - FlowOut.Online

Guillermo Costa - FlowOut.Online

Customer Care Representative

Followers of Guillermo Costa - FlowOut.Online616 followers
location of Guillermo Costa - FlowOut.OnlineSão Paulo, São Paulo, Brazil

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  • Timeline

  • About me

    Founder at FlowOut Online | Especialista em Inglês e Espanhol na FlowOut Online

  • Education

    • Lebanese International University

      2010 - 2014
      Bachelor Degree Fine Arts; Graphic Design

      Atividades e grupos:Akfart exhibition at Biel Complex 2013

    • UNINOVE

      -
      Licenciatura en inglés

    • Lebanese International University

      2010 - 2014
      Bachelor in Graphic Design and fine Arts & Science Design

      Bachelor in Graphic Design and fine Arts & Science: Typography.Desktop Publishing.Branding and Advertising (print,web,broadcast).Interface or User Experience Design.Web Design.Product Packaging.Book Design.Logos.Print or Web Production.The course is based on studio practice and concentrates on development of skills and knowledge in interactive design, typography, motion graphics and also focuses on delivering production-ready graphics as well as… Exibir mais Bachelor in Graphic Design and fine Arts & Science: Typography.Desktop Publishing.Branding and Advertising (print,web,broadcast).Interface or User Experience Design.Web Design.Product Packaging.Book Design.Logos.Print or Web Production.The course is based on studio practice and concentrates on development of skills and knowledge in interactive design, typography, motion graphics and also focuses on delivering production-ready graphics as well as files for print.This advanced course integrates print and digital techniques for creating and managing visual communications across a range of channels with distinct timelines.Portfolio Development:Students compile previous design work into an effective portfolio. Typically a graduation requirement for seniors.Skills & Knowledge Gained.Design and develop a portfolio of projects that demonstrate growth of skills and creativity.Ability to present portfolio and clearly discuss one’s skills and abilities. Exibir menos

    • UNINOVE

      -
      Letras em inglês

    • UNINOVE

      2020 -
      Letras en ingles

  • Experience

    • American Express

      Jan 1998 - Jan 2001
      Customer Care Representative

      - Multilingual Customer Service Representative.- Account management, transactions, payments, logistics.- Credits, Card Activation, travelers' assistance.

    • Terranova Diseño de viajes

      Jan 2001 - Jan 2003
      Trilingual Agent

      - Ticketing and travel routes design.- Administrative work.- Research and Visa procedures.

    • Johnson & Johnson Argentina

      Jan 2003 - Jan 2006
      Trilingual Tech-support

      - Multilingual Tech-support for glucometers (for diabetic people).- Customer care call handling and complaints.- Supervision of information and status of products` quality.- Training and orientation.

    • Stefanini

      Jan 2007 - Jan 2008
      Trilingual Tech Support

      - Multilingual Tech Support. - Translations.- Internal customer care.

    • Sitel

      Jan 2008 - Jan 2009
      Multilingual Hewlett Packard Customer Service and Tech Support Representative

      - Multilingual Tech Support for Hewlett Packard Hand-Held devices.- Customer care support.- Administrative and logistics.- Maintenance and workflow and procedures´ information control.- Pre-sale inbound actions.

    • WiseUp Language School

      Jan 2008 - Jan 2010
      Instructor de idiomas

      - Conversation & Pronunciation enhancement.- Didactic games and activities.

    • Rida International

      Jan 2011 - Jan 2012
      Graphic Designer

      - Web - Back up & Graphic designer.- Visuals and printable material´s design.- Research.- Translations (Spanish Portuguese and English).

    • Habits Magazine

      Jan 2013 - Jun 2016
      Freelance Graphic Artist and Illustrator

      - Character Design.- Layout Design.- Research.

    • Bibi design agency

      Jan 2013 - Jan 2014
      Graphic designer and Illustrator

      - Character Design.- Branding.- Corporate Identities.- Advertising.

    • Quintessentially Lifestyle

      Mar 2015 - Jan 2015
      Trilingual Customer Care

      - Multilingual Customer Care.- Concierge Service.- Logistic management.- Travel´s itinerary design and research.- Translations (English - Spanish - Portuguese).

    • One Training

      Jan 2016 - Jan 2016
      English and Spanish Instructor

    • One Training

      Jun 2016 - Jan 2021

      - In-Company, In-house and Online classes.- Business and Social English- English for Conversation and presentations (customer service/meetings/sales/speeches/events etc)- Phonetics- Spanish for Business and social- Conversation in Spanish, speeches, presentations, customer care, and events.- All Levels

      • English and Spanish Instructor / Coordinator

        Jun 2016 - Jan 2021

      • Coordenador Pedagógico / instructor de Inglês e Espanhol

        Jun 2016 - Jan 2021

    • FlowOut.Online

      Mar 2021 - now
      Professor de Inglês e Espanhol | Especialista em Inglês e Espanhol

      Especialista em ajudar adultos a sair do ETERNO nível básico de Inglês/Espanhol de forma prática e Online. Você terá 100% de autonomia para chegar à fluência.I help adults to leave behind the ETERNAL basic level of Spanish in a very practical way via Online. I will help you to become self sufficient to keep thriving until you reach fluency.

  • Licenses & Certifications

    • Graphic Designer

      Lebanese International University

    • TESOL & TEFL Certificate Course

      UNI-Prep
      Jun 2025
      View certificate certificate