Dana Klipfel

Experience

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  Howmedica Gold Country

  Mar 1997 - Dec 1998

  Customer Service/Warehouse

  Responsible for quality customer service and daily warehouse operations. Sales management support, order control and purchasing, sales representation and training. Warehouse inventory control and equipment assembly. Hospital inventory compliance and work flow schedule management.

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  Stryker Orthopaedics

  Jan 1999 - Nov 2013

  Team Meamber/Customer service

  Responsible for daily office work flow operations and customer services enhancement. Provide administrative support and coordination efforts between different managers to insure smooth work flow processes. Patient revenue analysis, accounts receivables, collections specialist, hospital inventory control and quality assurance. Previously responsible for staff development and timecard management.

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  Consensus Orthopedics

  Nov 2013 - Apr 2016

  Customer Service Manager

  Responsible for daily office work flow operations and customer services enhancement. Provide administrative support and coordination efforts between different managers to insure smooth work flow processes. Patient revenue analysis, accounts receivables, collections specialist, hospital inventory control and quality assurance. Responsible for Time card management of customer service team, Loaner services

• 

  Core-Mark International

  Aug 2016 - now

  Building & maintaining key account business relationships, Presenting our Core-Mark business solutions and marketing programs to the chain decision makers, Developing and executing annual chain/key account sales growth plans, Uncovering new sales opportunities to increase sales among accounts, In-store regular calls to inspect what you expect, identifying new sales and service opportunities, Providing regular activity and progress reports ( Repsly/CRM ), Collaborating with sales team merchandise Team where service execution required, Maintaining knowledge on product information, programs, and initiatives, Collaborating with Brand Activation Manager to present Fresh, Food Services and Marketing Programs, Responding to a variety of product inquires and requests within scope of authority, Reviewing customer sales activities and providing recommendations on marking, margins, etc, Preparing reports and presentations related to sales and other related activities. Show less Accountable for coaching, mentoring, developing and managing Customer Experience team. high engagement and involvement in supporting the division effort to provide best possible customer experience. Handle all escalated customer issues and follow up to ensure progress and resolution. partner with the management team to share feedback and issues from customers to drive overall business improvements. Oversee customer notification of route changes, recalled product, and credit claims. Act as interdivisional liaison and contact for national account inquires within the Sacramento division. Remain up to date on company policies to foster learning and development among the Customer Experience team. Maintain cross-functional partnerships with other managers to ensure escalated customer service issues are resolved in a timely manner. Project manage initiatives that improve policies, processes and procedures. Evaluate processes and procedures and suggest methods to improve customer experience operations. Assist with development and achievement of departmental standard operating procedures. Show less

  • Sales Account Consultant-Chains

    Mar 2021 - now

  • Customer Experience Manager

    Aug 2016 - Mar 2021