Reena Gurm

Experience

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  Zellers

  Jan 2006 - Jan 2010

  Sales Associate

  ✅ Facilitated excellent customer service, sales, floor, and managerial duties; mentored, coached, and supervised associates to achieve and maintain daily sales targets. Conducted research to identify solutions and alternatives for customers➡️ Acted as primary point of contact for inquiries; reported on performance, process improvements and operations.➡️ Demonstrated excellence in resolving problems and concerns in a consensus-building manner.➡️ Ensured the provision of customer service excellence; assisted customers with questions, inquiries, and complaints. Show less

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  Peel Financial Inc.

  Jan 2011 - Jan 2018

  Auditor
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  Wordwrap Associates Inc.

  Jan 2014 - Jan 2015

  Event Coordinator (intern)

  ✅ Facilitated the design, implementation, and coordination of special events. Handled customer and public relations. Ensured the flow of communication between various parties to ensure smooth operation of the event. Provided friendly customer service and administrative support by attending to a high volume of calls, and facilitating smooth flow of communication➡️ Oversaw all revenue and expense budgets and projections; tracked all incoming and outgoing financials.➡️ Solved problems in a fast-paced, changing environment through sound judgment; governed all end-of-day cash management and balancing, seamlessly coordinating and completing all documentation.➡️ Specialized in event operations, ensuring quality customer service, and coordinating special promotions.➡️ Met with clients, composed and presented proposals; facilitated the design, implementation, and supervision of events. ➡️ Researched, negotiated and coordinated supplier and vendor contract agreements.➡️ Established customer service a top priority rather than completion of tasks and communicated expected level of results.➡️ Projects snapshot (Event Staff): Biji Planners, Relax Planning, Biz Bash Plan-AThon, PIFF/ISSA Toronto, Ignite BE Expo, Canadian Special Events Expo, Interior Design and Canada’s Bridal Show, Gourmet Food and Wine Expo, SOHO Event. Show less

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  Self-employed

  Jul 2014 - now

  Event Planner
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  MicroSpec / TIX123

  Jan 2019 - Jan 2019

  CLIENT SERVICES ASSOCIATE

  ✅ Managed a high- volume workload within a deadline-driven environment; consistently met performance benchmarks. Provided leadership and coaching to engage and motivate staff to deliver results and customer satisfaction. Offered the highest level of support and professionalism to potential and existing customers; fostered professional relationships with clients & stakeholders ➡️ Handled customer escalations for conflict resolution and ensure quality assurance and customer satisfaction operations. ➡️ Cultivated and maintained long-term relationships by providing excellent customer service and consultative support.➡️ Developed and nourished customer relationships that supported business retention and growth.➡️ Provided impeccable and friendly customer service and administrative support by attending to a high volume of calls, facilitating smooth flow of communication between different departments. Show less

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  Ma-Ro Catering | Food + Events

  Oct 2019 - Dec 2019

  Client Service Associate
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  Minhas Lawyers LLP

  Jan 2022 - Apr 2023

  Legal Assistant