Ahsan Khan

Experience

• 

  SESCO

  May 2007 - May 2008

  Sales Support

  Preparing Quotations and supporting Sales.Coordinating with the customer

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  Attieh Medico

  May 2008 - now

  Branch Service Supervisor: * Leading and directing the daily operations of the service team which covers all the eastern regions. * Responsible to deliver and achieve the service financial targets. * Assist and participate in company service growth initiatives/projects. * Ensure customer satisfaction through direct liaison with the client’s representative. * Supervise and monitor site works/progress for all departments – CSSD, Lithotripsy (ESWL), Radiology, ENT, Neurology, Physiotherapy, Medical Furniture, OR/ICU * Reviewing and assessing customer service contracts, and spare parts quotations and co-ordinate with sourcing department for orders placement. * Lead and manage service team in the effective adoption, implementation, and business best practices. * Handle complex and escalated customer service issues. * Monitor and control the day-to-day services operations in the branch. * Enhance the current service levels and ensure that services delivered in line with the standards and best practices in the market. * Prepare weekly and monthly reports. * Continuous review, evaluation and development of service department. * Continuously updating and organizing the database as per company policy. Country Technical Head - ESWL * Managing & supervising all Dornier products in Saudi Arabia. * Providing on-call and on-site technical support to all engineers. * Performing installation, final acceptance and commissioning as per manufacturer practices. * Tracking and measuring the downtime for all the systems in Saudi Arabia. * Placement of orders, communication, and negotiation with the manufacturer. * Carrying out the PPM as per the Manufacturer protocols. * Aiding the sales representative to provide them in-depth information about the products. * Handling and completing of Lithotripsy (ESWL) projects from Initiating to Closing, and from Installation till Acceptance/commissioning of the equipments. Show less Projects:  Pre - Installation Work & Installation of Extracorporeal System - Royal Commission Hospital / Jubail. Renovation of Urology department & Installation of Lithotripter System – King Fahd Specialist Hospital / Dammam. Complete Renovation and Installation of ESWL System – John Hopkins Aramco Hospital / Dhahran.Duties: Responsible for pre-installation work, site planning, estimating and projects planning. Preparing Project Initiation documentation.  Responsible for ensuring best value is obtained for the project including supplier base, use of internal and external resources. Maintaining and completing Project Key Performance Indicators. Writing detailed and summarized project progress reports. Identifying, costing and processing any contract variations. Tracking activities against the project deadline.  Organizing and facilitating project meetings with the customers for project progress updates.  Monitoring actual expenditure figures against project budgets. Bilateral relations with the vendors. Co-coordinating and communicating with customers on regular basis. Maintaining the Records and documenting the lesson learned for the projects. Show less

  • Service Supervisor - Eastern Region / Technical Head ESWL - Saudi Arabia

    Jan 2020 - now

  • Installation and Project Engineer (ESWL & Radiology)

    Nov 2013 - Jan 2020

  • Senior Field Service Engineer

    Jan 2012 - Oct 2013

  • Bio-Medical Engineer

    May 2008 - Dec 2011