Adil Mubarak , RMAC

Experience

• 

  Dar Al Iman Intercontinental Madinah

  Mar 1998 - Feb 2002

  Reservations Supervisor

  • Monitor performance and recommend corrective or disciplinary action. Alert management of potentially serious issues.• Book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel in accordance with established standards and scripts using the hotel’s reservations system; process reservations from the sales, reservations centers or travel agencies/wholesalers. Designate and apply appropriate travel agency commissions.• Up-sell rooms where possible.• Monitor and process cancellations, revisions and information updates on changes; process guest reservation requests for other hotels within the reservations system.• Stay informed of current rates, rate changes and all promotions; assist in rooms forecasting. Complete daily logs to record the number of bookings and cancellations.• Complete records and reports in regard to room availability and guest room commitments; forecast weekly occupancy and rate.Follow procedures for maintaining historical records of reservations arrivals, cancellations and denials to assist in formulating future reservations estimates. Show less

• 

  Al Ahsa Intercontinental

  Feb 2002 - Mar 2004

  Asst. Reservations Manager

  • Assist with managing the daily activities of the reservations staff. Schedule and assign work. • Assist in managing hotel revenue generation and maximization through full utilization of company systems, business processes and specifications.• Assist in the monitoring of competitors, dynamics of local market, demand generators, and contributes to the hotel pricing and market mix strategy.• Complete records and reports in regard to room availability and guest room commitments; forecast weekly occupancy and rate.• Interact with outside contacts:o Guests, visitors – to ensure their total satisfactiono Other contacts as needed (Other hotels, travel and tour representatives, professional organizations, community groups) • Assist in maintaining historical records of reservations arrivals, cancellations and denials to assist in formulating future reservations estimates.• Respond appropriately to guest complaints. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction. • Promote teamwork and quality service through daily communication and coordination with other departments. Monitor group reservation activity daily and communicate status with sales department. Follow up on tentative sales bookings with respective sales staff to update status. Communicate fluctuations in room occupancy to operations so that appropriate staffing adjustments and inefficiencies are maintained. Show less

• 

  InterContinental Hotels Group (IHG®)

  Feb 2004 - Feb 2017

  Drive Market Share and Revenue Performance through proper pricing and mix management using competitive reports.- Closely monitor competitive pricing and understand the impact of pricing decisions on property performance- Develop overall pricing strategy to include all market segments and distribution channels- Provide guidance on corporate transient, group & wholesale pricing- Ensure effective pricing strategies to reflect asset strength relative to the competition- Effectively manage and be in control of all inventory (transient, group, wholesale allotments and other) and pricing strategy in all distribution channels including brand web, 3rd party sites and the GDS- Responsible for effective implementation and compliance with hotel Revenue Management system and Standards- Maintain accuracy and timely entry of all relevant data in systems- Clearly communicate to hotel team the strategic vision and objectives on how to drive revenue and improve performance.- Pro-actively identify need periods and prepare a need period plan, in cooperation with hotel Sales/Marketing, & Corporate/Regional resources Show less Maximize all revenues to and for the Hotel, including but not limited to Room and Banquet/Catering Revenues. Lead cross functional decision making of all revenue generating departments including Sales and Marketing, Rooms, Catering and Food and Beverage departments. Manage all aspects of competitor intelligence; pricing; management of room inventory, and/or the yield hurdle points; distribution channels, market segment mix; acceptance/denial of major group bookings. Promotes the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos. Show less To conduct vigilant and appropriate yield management and actively contribute towards revenue generation through effective management of the reservations department. Monitor the daily operations of reservations Control rooms inventory including allocation and reservations to areas of maximum yield and black out dates Develop and conduct rooms based marketing activities Track sales programs/promotions/advertising and provide feedback as necessary to relevant departments Show less

  • Director of Revenue Management

    Feb 2015 - Feb 2017

  • Revenue Manager

    Mar 2011 - Feb 2015

  • Reservations Manager

    Feb 2004 - Mar 2011
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  Holiday Inn & Crown Olaza Makkah

  Jun 2017 - Dec 2017

  Revenue Manager , Holiday Inn & Crown Plaza Makkah
• 

  Millennium & Copthorne Hotels

  Dec 2017 - Feb 2019

  Director of Revenue Managment
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  Al Hokair Group

  Mar 2019 - Jun 2020

  Area Revenue Manager
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  Accor

  Aug 2021 - Aug 2023

  Director of Business Development
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  Dara Hospitality

  Jan 2024 - now

  Director of Commercial