Anas Siddiqui

Experience

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  Nelito Systems Limited ( A Tata Group Company )

  Jun 2008 - Dec 2010

  Project Implementation Engineer Core Banking

  •Finacle Data Migration for Bank Of India , Bank Of Baroda, Punjab National Bank and Central Bank Of India. •Testing & Migration of Retail Banking Data of banks different branches in Finacle System & Preparing data error reports for branches.•‘UAT Testing’ for Finacle System.•Database monitoring.•Creating Users and set Role and Privileges as per requirement

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  Wipro Infotech

  Jan 2011 - Dec 2012

  Datawarehouse Engineer (Apps dba) (Kotak Mahindra old mutual life ins)

  Supporting Data Warehouse of Kotak Life Insurance Mumbai on Behalf of Wipro InfoTech•Ensuring data integrity by generating daily reconciliation reports between production database and data warehouse.•Writing new database queries for ad-hoc reports.•Regular monitoring of materialized view refresh from the online data source base tables into the views.•Database space management.•Database User management.•Database monitoring.•Creating and managing TableSpaces and users.•Creating Users and set Role and Privileges as per requirement•Index rebuilding and analyzing tables.•Adding and Resizing data files.•Routine Task is to: Monitoring of Alert log files, disk space management, System health and reading system generated mails to take timely actions.•Utilizing Cognos to generate regular IMR reports as per user requirement.•Identification of regular data requests and converting them into customized reports.•Assisted in system maintenance and support in a production support environment as required by the client.•Involving in day to day operations pertaining to ticket closure / RCA on the ageing cases.•Taking care of operational & administrative issues pertaining to the site.•Strategy and contingency planning during crisis on the operational front on shift rostering and ensuring the time lines are met.•Providing the level 2 and level 3 support for the production system for any call logs, escalations etc. And providing the proper RCA for the same. Show less

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  Persistent Systems

  Jan 2013 - Jan 2015

  Appian Application Support-Module Lead

  Supporting Appian BPM Application of Crawford USA on behalf of Persistent Systems Ltd•Handling Crawford Appian BPM production system, Troubleshooting, Administration, Package and patch deployment, Up gradation, •Creating Data Sources in Oracle 10g/11g, MySQL as per customer requirement.•Establishing connectivity between Database and Appian BPM Application.•Ensuring the uptime of the production system/application all over the globe 24/7.•Raising and Handling the CR process for the any new change in the application.•Handling the L2, L3 escalations of all the incident management requests and providing the RCA for all the requests.•Managing and planning the role out for the new countries getting LIVE into the production for the Appian BPM application. Show less

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  Persistent Systems

  Aug 2015 - now

  • As a team lead responsible for managing Support Team consist of 6 team members• Nomis Financial Applications support like NPO / NPM / NDM (Production Environment) Support For Asia Pacific, Europe, Middle East and American countries• Responsible for Troubleshooting OS and DB issues, Handling automation process designed in P entaho(ETL), Jenkins, Athena (AWS), updating and querying MongoDB for backend update. Etc• Responsible for loading bank’s weely and monthly Mortgages and Loan Data into DB with the help of Jenkins, Athena and Linux automation.• Conduct webex and handle the customer’s production environment and try to resolve the incident. • Providing customer support of a Production infrastructure (MySQL, Tableau, AWS Instances) • Assisting customers and channel partners to maintain high availability for Applications and data security health with real time and historical measurements. • Help customers manage and administer their applications Show less • Responsible for representing Salesforce support to B2B as well as B2C.• Responsible of Salesforce support for all the Intuit Products like QuickBooks, TurboTax, Payroll etc.• Also, responsible for the complete Salesforce support for integrated systems like Siebel, OKM and MDM.• Responsible for involving Salesforce for any high impact issue.• Managing team to follow and deliver the best in the specified SLA.• Responsible for representing the team in various Client Facing Meetings and Calls.• Evaluation of the team wise/ Individual Performance, providing feedback and suggesting improvement Plans.• Updating data as per user request in oracle DB using toad.• Siebel component restart on Linux server.• Creating Run books and RCA for all the high impact issues. Show less Cooper Vision Cognos/ Datastage Data Warehouse Support•Handling Cooper Vision Data Warehouse ETL environment as a L2 support with the help of Data Stage, Cognos and Netezza Database.•Regular scheduled jobs monitoring through D-Series and Data Stage Designer.•Job failure troubleshooting and action.•Writing new database queries in Netezza database for ad-hoc reports as per requirements.•Parallel Job, Server Job and Sequence Job log extraction.•Data Stage console monitoring.•Basic Cognos report creation.•Analyze and work on tickets and give proper resolution to users within SLA.•Monitor Dashboard on daily basis.•Document the issues/tickets prepare run books for future reference.•Problem replication and diagnostic troubleshooting. •Provision of technical resolution or problem workaround.•Defect verification with full documentation of replication environment and workflow. •Workaround analysis for identified product defects.•Restoration of service outage. •Create, maintain and update end users and administrators access details, provide account and system security setup. Show less

  • Project Lead

    Jun 2023 - now

  • Technical Support Team Lead

    Mar 2019 - Jun 2023

  • Salesforce Administration/ Application Support - Team Lead

    Feb 2017 - Feb 2019

  • CVI-Cooper Vision- Application Support

    Aug 2015 - Feb 2017