Julia Lemekwane

Experience

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  Kindle Direct Publishing

  Dec 2016 - now

  Freelance Writer

  I am a freelance Author, who writes fiction series of stories, on social media. I am self taught blogger, my blogs can be found at Wordpress.I edit and proofread manuscript.I bring imagination to life, with my psychological thriller novels.

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  Truworths

  Aug 2017 - Dec 2019

  - Provides a positive customer experience with fair, friendly, and courteous service.- Registers sales on a cash register by scanning items, itemizing and totaling customers’ purchases.- Resolves customer issues and answers questions.- Bags purchases if needed.- Processes return transactions.- Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; and operating a cash register.- Enters price changes by referring to price sheets and special sale bulletins.- Discounts purchases by redeeming coupons.- Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers.- Verifies credit acceptance by reviewing and recording driver’s license number; and operating credit card authorization systems. Show less

  • Service Desk Consultant

    Sept 2017 - Dec 2019

  • Truworths Cross-Trained Consultant

    Aug 2017 - Dec 2018
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  Planet Fitness

  Apr 2019 - Feb 2024

  Membership Sales Consultant

  - Delivery of daily, weekly and monthly activity targets and performance ratios as set for individual and the team. - Be accountable for individual sales for an assigned club and achieving an individual sales forecast monthly.- Contribute the highest sales performance level in order for the membership sales team as a whole to achieve the minimum requirement of an on-budget performance. - Maintain activity levels in all areas of telephone contact e.g. cold calling, retention calling (30-day call-backs), follow-up calls, enquiry handling and calls to ex-members on a regular daily basis.- Lead generation and member referrals are averaged over the month to date. Show less

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  OUTsurance

  Jun 2021 - Jun 2023

  Outbound Direct Sales Advisor

  - Convert OUTbound lead/quotes to sales in terms of the minimum quantity and quality targets- Interact with customers to offer guidance, point out products, and assist them in making purchasing decisions.- Communicate telephonically to potential OUTsurance clients and get them interested in signing up by informing them of the benefits that our product holds while adhering to the quality measures in place.- Maintain in-depth product knowledge in order to supply customers with the best, accurate information- Utilize persuasion techniques when necessary to close sales- Handle customer phone calls and emails in a polite, professional, and prompt manner- Work towards achieving individual and team objectives and be accountable for sales results- Perform as a team-player, participate in activities contributing to the overall objectives of the organisation Show less

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  Hastings Direct

  Feb 2024 - now

  Customer Service Representative

  1. Customer retention: Engage with existing customers to encourage them to renew their policies and maintain their business with Hastings Direct. This involves addressing customer concerns, answering queries, and providing solutions to keep customers satisfied.2. Handling cancellations: Manage customer cancellation requests by understanding their reasons for leaving and offering alternatives or incentives to retain them.3. Cross-selling and up-selling: Identify opportunities to offer additional products or services that meet the customer's needs, thereby increasing the overall value of their policy.4. Customer service: Provide high-quality customer service, ensuring that all interactions are professional, courteous, and align with the company's values.5. Problem resolution: Address and resolve customer complaints or issues, working to find satisfactory outcomes that encourage customer loyalty.6. Data management: Update and maintain accurate customer records, including details of interactions, agreements, and any changes to policies.7. Performance targets: Work towards individual and team retention targets, contributing to the overall success of the company's retention strategy.8. Policy knowledge: Stay informed about the company’s products, services, and any changes in policy to provide accurate information to customers.9. Feedback collection: Gather customer feedback to help the company improve its products, services, and customer retention strategies.These duties help retention agents at Hastings Direct to maintain a strong customer base and ensure ongoing business success. Show less