Britney Quartey-Papafio

Experience

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  Virginia Commonwealth University

  Aug 2018 - Sept 2020

  Desk Assistant

  •Greeted and was aware of at least 100 persons entering and exiting the building to always ensure security.•Supported guests by signing them in and out of residence halls to ensure supervisors were aware of all non-resident parties in the building using Starrez and Access Monitor.•Answered desk telephone and accurately directed calls to the proper location or took messages for appropriate personnel and deliver them appropriately.•Supported supervisors by gathering information from residents as directed by all personnel in the department of Residential Life & Housing.•Provided prompt and friendly service to all customers (residents, staff, faculty, parents, and guests). Show less

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  Virginia Commonwealth University

  Nov 2020 - May 2021

  Research Assistant

  •Contributed to the increase in the organization of data gathered which included over 100 papers, articles, and journals during Q1 and saw organization increase by 80%.•Assisted with data collection, data entry, and analysis to aid with research projects. Led to a more organized approach to data collection and organization. •Performed routine clerical duties if essential to the research activities of the supervisor or project as assigned.

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  ASM Research

  Dec 2020 - Mar 2021

  Customer Service Specialist I

  •Was able to meet Quality Assurance Requirements at 95% for over 200 calls and other key performance metrics.•Supported customers to submit and process transactions after service was completed.•Assisted customers with identifying and resolving processing issues and website access inquiries.•Supported inbound calling, outbound calling, email, webchat, and outreach to customers using Zendesk and recorded each phone, email, or web chat communication with a customer.•Logged cases or updated existing cases as applicable. Show less

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  Institute for Public Health Innovation

  Sept 2021 - Sept 2022

  Community Health Worker and Quality Assurance Lead

  •Contacting at least 10-15 food establishments, small businesses, and daycares a week in person, by phone, or via email to ensure they have up-to-date information regarding Covid-19 vaccinations and general Covid-19 information.•Collected data from at least 1,500 employees from over 150 establishments.•Maintaining and updating establishment (food establishments, daycares, restaurants) records with plans, notes, or related information.•Referring members of the community to services, resources, and information based on stated needs.•Performing data cleaning and analysis for the creation of data reports and Power BI dashboards.•Investigating data quality issues and collaborating with supervisors to correct problems.•Helping to create documentation procedures to ensure the accuracy of data in the database. Show less

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  RMA Associates, LLC

  Sept 2022 - May 2024

  IT Audit Associate