Anshuman Ganguly

Experience

• 

  CMC Limited

  Aug 2000 - Aug 2004

  Engineer, CS

  Unix administration (AIX, Solaris, Linux, Tru64), Network administration (Cisco), Windows administration

• 

  IBM Global Services

  Aug 2004 - May 2005

  Technical Services Professional

  Supported platforms such as AIX 4.3.3, AIX 5.1, Solaris 8/9, IBM DS Series Storage, Netbackup and high availability systems such as HACMP 4.3Unix operations, server builds, security hardening, datacenter migrations, storage migration, patching and upgrades, virtualization management etc.Performed incident management, problem management, change management, capacity and performance reporting, root cause analyses etc.

• 

  CSC

  Jun 2005 - Jun 2012

  Sr Manager

  Baseline operations and projects.Providing daily/weekly/monthly/quarterly status updates to the managementProviding support for audits such as ISO, SAS70, etc.Driving Service Improvement initiativesTechnical solution designTeam development, training and recruitment supportService Quality tracking, risk planning and mitigation, BCP/DR planning, major incident management etc. Contributing to Global Workforce Planning initiative – identifying technology and business trends for workforce planning. Show less

• 

  Infosys

  Jun 2012 - now

  Deliverables:Uptime and performance of Business Critical Web Application platforms and Domino Collaboration platform as per SLAsEnsuring that IT infra meets or exceeds defined performance targetsDeployment of application releases &updates as per release mgmt scheduleResolution of incidents within TRT as per SLADelivering infrastructure buildups for new projects/applications and decommissioning of end-of-life applications.Technology stack:Websphere Application Server(7/8), Tomcat, Apache, Adobe CQ 5, DB2/Oracle, Domino R8.350 business applications based on J2EE7000 Lotus notes applicationsTeam size:70 with 7 direct reportees.Responsibilites:Service delivery and project management for customer’s web application platforms. Customer handling and stakeholder managementOperational Management of services –1. 24x7 operations for web application platforms2. Release and deployment operations3. Lotus domino administration4. Domino application supportQuality management -1. Service Quality tracking2. Driving service improvement initiativesRisk planning and mitigation including BCP/DR managementProject management, scoping, estimating, proposal writing etc.Financial management, budgeting, tracking revenue and margins, invoicing etc.SLA and KPI managementProviding daily/weekly/monthly/quarterly status updates to the managementImplementation of the Industry practices for monitoring and ITSM Platform Show less

  • Senior Program Manager

    Feb 2025 - now

  • Senior Program Manager

    Feb 2025 - now

  • Program Manager

    Apr 2022 - Feb 2025

  • Group Project Manager

    Jul 2019 - Feb 2025

  • Senior Project Manager

    Jun 2012 - Jun 2019