Imran Tahirkheli

Experience

• 

  Mobilink

  Mar 2005 - Jun 2016

  People Management.Overall reporting/analysis. Responsible for preparing trend analysis of daily(hourly), weekly, monthly workflow.Daily workload management.To investigate and resolve Customer's complaints.To develop S.O.P. for Customer satisfaction.Coordination with Technical Departments for the resolution of Customer's issues.Spot check evaluations to ensure "Total Customer Satisfaction. Doing Subscriber Administration directly of SIEMENS SHLRS/MOTOROLA switch based solution application(HLS), like Bulk Blocking/Restoration, Change of SIM, Mobile number creation etc.

  • Specialist-Investigation & Resolution Unit

    Mar 2007 - Jun 2016

  • Switch Coordinator

    Mar 2005 - Feb 2007
• 

  VisionX

  Aug 2016 - now

  Director, Administration & Corporate Governance

  • Manage and execute the strategic financial plans for the business turnaround and growth.• Identify and lead cost optimization initiatives to improve company’s profitability.• Partner with senior leaders across Engineering, Operations, and Business organizations to deliver on financial priorities and objectives, advising them on the financial impact of various alternatives and recommending preferred course of action.• Executing the rhythm to ensure annual budgets and quarterly forecasts are delivered on time & with the right set of financial data. Show less