Jessica Loan Nguyen

Experience

• 

  Hue University of Pedagogy

  Sept 2008 - Aug 2009

  Office Assistant
• 

  Best Western Premier INDOCHINE PALACE

  Oct 2008 - May 2012

  Sales Manager
• 

  David Jones

  Oct 2014 - Mar 2015

  Sales Assistant

  Sales/Service• Facilitated the selling process by implementing a range of effective selling techniques, avid product knowledge and exemplary customer service. • Utilised the Five Star Service standards procedure to ensure ideal customer transaction.• Identified and enhanced additional sales opportunities whilst growing customer loyalty.• Monitored and managed customer enquiries and complaints to ensure complete customer satisfaction.Inventory/Visual Merchandising• Monitored, managed and maintained product displays, floor layouts and stock levels to ensure adherence to standards.• Engaged in and implemented adequate housekeeping practices to meet visual merchandising standards and guidelines.Processes/Procedures• Delivered and implemented effective store security and cash handling procedures to reduce the risk of theft.• Ensured excellent follow-up of retail office procedures to provide accurate and timely completion of stocktakes, work orders, debits, stock transfers, laybys and shrinkage and CSOs. Show less

• 

  Regus

  Aug 2015 - Mar 2016

  Customer Service Representative

  Customer Service/Administration• Liaised with clients and visitors as a key point of contact to foster and maintain strong business and client relationships.• Facilitated the clients' efficiency within the centre; directed them to the meeting room, set up a move-in-ready office, resolved technical issues, performed administrative tasks as necessary.• Maintained and improved the centre's appearance to keep it "show ready" at all times and impress the clientele.• Assisted the clients with mail and package delivery, answering phone, office supply orders, meeting rooms preparation and bookings to further enhance their performance. • Provided adequate information, assistance and recommendations to clients to allow maximum utilisation of resources.• Acted as a brand ambassador and representative of the 5-star business centre to establish the brand's strong image and authority within the industry.Selling Services• Enhanced the centre's revenue by actively and effectively identifying new opportunities and upselling/cross selling Regus products and services.• Promoted daily efficiency and functionality of the centre whilst ensuring proper service charge storage into the POS billing system. Show less

• 

  Selfcare Corporation Pty Ltd

  Mar 2016 - Dec 2020

  • Responsible for management of customer accounts, maximising sales through the implementation of sales strategies.• Participate in the sales and forecasting meetings to provide accurate sales input and ensure customer product requirements are met.• Organise promotions, POS and merchandising materials, collaborating closely with Marketing to maintain relationships and grow business with existing accounts.• Develop, implement and manage promotional, trade marketing and sales strategies, analysing results to identify opportunities and adjust plans where necessary.• Provide operational support to the sales force team, developing and delivering regular sales reports through NetSuite ERP system to reduce delay risks.• Manage promotional budgets and claims, implement agreed category planograms and arrange and organise training workshops, assisting with delivery of presentations.• Utilise NetSuite ERP system to control and monitor valuable data; update customer information, set up new customers, process sales orders, invoices and stock management.• Collaborate with the Supply Chain team and warehouse to facilitate efficient order processing, shipping and delivery within appropriate timeframe. Show less Sales Administrator • Performed and directed administrative duties to provide solid office support.• Managed, maintained and fostered client relationships by delivering meaningful information via phone and email. • Utilised NetSuite ERP system to control and monitor valuable data; updated customer information, set up new customers, process sales orders, invoices and stock management.• Collaborated with the Supply Chain team and warehouse to facilitate efficient order processing, shipping and delivery within appropriate timeframe.• Liaised with customer service team to provide timely customer assistance on all product matters.• Developed and delivered regular sales reports via NetSuite ERP system to reduce delay risks.• Supported new product launch via completing New line forms, organising samples, communicating with clients regarding to stock availability.• Performed filing and administrative duties as necessary whilst maintaining office stationery.eCommerce Coordinator • Responsible for account management through e-commerce platforms.• Managed and reviewed product presentation on site to ensure correct categorisation, images, copy and pricing, accurate promotional offers and achievement of internal requirements• Responsible for quality of work in terms of accuracy and content handling procurement of product images and descriptions for e-commerce platforms.• Worked with Marketing to create banner ads, EDM, lifestyle images, among others for use on e-commerce platforms• Added products to store categories in adherence to established product guidelines.• Collaborated with Marketing team to plan, drive and execute marketing activations and campaigns for e-commerce platforms. Show less

  • Account Manager - Independent pharmacy & International

    Jul 2019 - Dec 2020

  • Sales Administrator & eCommerce Coordinator

    Mar 2016 - Jun 2019
• 

  AVCAT (Australian Veterans' Children Assistance Trust)

  Mar 2021 - now

  Scholarships Administration Officer

  • Provide administrative tasks to the team especially those tasks associated with the administration of scholarship recipients.• Develop and maintain positive relationships with all scholarship applicants, and scholarship recipients including recipients on the watchlist, veterans and their families. • Provide a consistently high-level experience of customer service through positive, prompt and informative emails and phone calls.• Maintain various databases including CRM systems, MS Excel with up-to-date and accurate information regarding all scholarship applicants, recipients, sponsors and donors.• Coordinate the paperwork for team meetings including the minute taking of meetings.• Maintain and improve filing and archiving systems.• Create and maintain scholarship files.• Coordinate the mail system.• Undertake additional tasks required by the CEO and Scholarship Manager mostly related to office administration.• Administer and maintain the MYOB Accounting system in accordance with best practice and AVCAT’s policies and procedures.• Update all bank transactions in MYOB and reconcile all bank accounts monthly.• Generate donor and customer invoices, as required.• Check, code and process all supplier invoices in MYOB,• Process and reconcile the payroll in MYOB and print and distribute pay slips.• Upload and reconcile payroll data in the ATO Single Touch Payroll (STP) reporting portal.• Assist in the completion of all month-end tasks and reconcile all Balance Sheet accounts on a monthly basis.• Maintain an up-to-date spreadsheet of scholarship payment status via direct link to bank accounts.• Ensure that all MYOB year-end and rollover processes are carried out.• Assist in all audit-related matters.• Assist the Finance Manager in ad-hoc tasks, as required.• Continuously look for process improvements in the accounting and operational systems.• Act as the backup for the Finance Manager and be capable of covering all tasks assigned by the Finance Manager. Show less