Talk to sales Try for Free
Erika Isler

Erika Isler

Customer Service Team Lead

Followers of Erika Isler205 followers
location of Erika IslerWindsor Mill, Maryland, United States

Connect with Erika Isler to Send Message

Connect

Connect with Erika Isler to Send Message

Connect

  • Timeline

  • About me

    Bachelor of Science in Finance and National Security Studies

  • Education

    • New Jersey City University

      2012 - 2017
      Co-Major National Security

      Activities and Societies: • Member of the Omicron Sigma Sigma, Order of the Sword and Shield, National Honor Society for Homeland Security, Intelligence, Emergency Management and Security Disciplines • Recipient of Dr. Martin Luther King Jr. Diversity and Justice Scholarship

    • University of Baltimore

      2020 - 2023
      Master's Degree Public Administration

    • New Jersey City University

      2012 - 2017
      Bachelor of Science (B.S.) Finance and Financial Management Services

      Activities and Societies: • Elected Team Leader for the XXIII International Economics Convention, Mumbai, India 2015 • Member of Delta Mu Delta, International Honor Society in Business, Zeta Gamma Chapter

  • Experience

    • P.F. Chang's China Bistro

      Sept 2010 - Apr 2013
      Customer Service Team Lead

      • Efficient cash handling• Tailoring dining experience and guest management according to company guidelines• New hire training, classroom instruction and team-building• Developing new processes for employee evaluation which resulted in marked performance improvements• Demonstrating awareness of liability issues concerning alcohol consumption and intoxication

    • Areas USA Inc.

      May 2013 - Dec 2018
      Production Coordinator

      • Extensive knowledge of promotions and marketing new items• Understanding the needs of national and international clients• Maintaining employee schedules and labor• Reviewing processing schedules and production orders concerning inventory requirements, staffing requirements, work procedures and duty assignments, considering budgetary limitations and time constraints

    • State of Maryland

      Jan 2019 - now

      • Certified & Licensed Notary Public, In Person & Remote

        Jan 2019 - now

      • Notary Public

        Jan 2019 - now

    • Delaware North

      Apr 2019 - Nov 2021
      Assistant Manager

      • Event planning and execution in high volume environments• Development of training materials and programs to ensure optimal results and efficiency• Maintaining employee schedules and labor to manage a staff of over forty (40) employees• Talent acquisition and retention in various operations at Oriole Park at Camden Yards• Reviewing collective bargaining agreements with Human Resources and officiating grievances and applicable arbitration

    • City of Baltimore

      Oct 2021 - now
      Grant Service Specialist II

      • Conducting research and compiling data reports and presentations to analyze shifting demographics & statistics in Baltimore City• Maintaining database for assistance for applicants affected by COVID-19• Coordinating with the Mayor's Office, Homeless Services, Pandemic Rent Court, Legal Aid & the Housing Authority of Baltimore City through the Eviction Prevention Program to assist Baltimore City tenants and landlords with financial assistance• Case management, monitoring and tracking cases to ensure proper allocation of funds within budget• Project management, data collection and legal research of escalated cases Show less

  • Licenses & Certifications

    • NSTISSI Certificate 4011- Information Security

      Commitee on National Security Systems
      Jan 2016