Julie Bowker

Experience

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  Kimball's By-The-Sea

  Jun 1992 - Jun 2000

  Front Office Manager

  Oversaw efficient operation of hotel front office, reservations department and guest/concierge services.• Supervised and scheduled staff of 5 to 10 employees• Hired and trained all front desk/reservations staff• Created employee training manual including new policies and procedures• Involved in selection, installation and training of new hotel computer system• Performed the closing audit, including the posting and reconciliation of all daily receipts to computer• Cross-trained to perform other jobs throughout the hotel including restaurant hostess and function server Show less

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  Massachusetts Parole Board

  Oct 1997 - Jun 1998

  Clerk III

  Accountable for encumbrance and expenditure of funds for Massachusetts State Parole Board.• Completed all ordering and timely payments of supplies and equipment for offices throughout the state• Worked closely with the Fiscal Director to ensure the smooth running of the department• Maintained inventory control of all office supplies

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  The Museum Company

  Jun 2000 - Oct 2001

  Operations Manager

  Responsible for daily operations of busy retail gift store.• Processed daily paperwork, accounting and filing as well as managed all aspects of the proper receiving of merchandise and the receiving staff• Scheduled staff of 12 to 25 employees• Merchandised and set product displays• Consistently met individual sales goals and exceeded yearly personal sales goals by more than 30%

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  Thomas F. Williams & Associates

  Oct 2001 - May 2002

  Real Estate Paralegal

  Performed all tasks involved in a Real Estate closing, Refinance or Sale including:• Obtaining all required paperwork and preparation of documents, including the Settlement Statement (HUD-1)• Working closely with attorneys, banks and customers through all steps of the closing process• Recorded all legal documents at the County Registry of Deeds• Funded loans and disbursed moneys

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  Jo-Ann Stores, LLC.

  May 2002 - Apr 2003

  Operations Team Leader

  In addition to meeting store sales goals, primary responsibilities included:• Overseeing receiving staff and proper receiving of merchandise• Auditing all daily sales and receiptsWithin 2 months my role evolved to include quality control for the southeast region and primary responsibilities included:• Travel to 6 area stores ensuring compliance of company policies and procedures in quality control practices• Supervised and tested employees in accuracy in their customer service practices• Recipient of the “A Cut Above” Award for excellence in customer service Show less

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  Hanover Lobster and Seafood

  Sept 2003 - Aug 2008

  Store Manager

  Responsible for daily operations and quality control measures of retail seafood market with annual sales over $2.5 million.• Ensured the compliance of all State and Federal health codes and fishery laws• Managed relationships with and placed orders from multiple vendors, including Jordan Brothers Seafood, Island Creek Oysters, Southeast Shellfish, Yankee Trader Seafood, and Seahorse Seafoods/Cape Cod Chowder• Nightly reconciliation of sales• Completed ServSafe Food Protection Manager Certification by the National Restaurant Association Educational Foundation Show less

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  The Pinehills Market, LLC

  Sept 2008 - Apr 2011

  Seafood Dept Team Leader

  Hired as Seafood Department Assistant Team Leader; based on superior customer interactions and ability to multi-task, manage many projects at once, and work to improve department efficiency, quickly chosen as the first and only cross-trained assistant manager to support all departments. Have since been promoted to Seafood Department Team Leader.• Cross-department position created to support and provide coverage for managers as well as address weaknesses in various departments including Seafood, Meat, Prepared Foods & Deli, Cheese & Specialty Foods, Produce, Bakery and Grocery & Receiving• Solely responsible for the ordering of all products sold and supplies needed in the seafood department • Set and arrange daily fresh fish display case. Merchandise refrigerated smoked fish case and retail display freezer• Supervise staff to ensure compliance of company policies and procedures in quality control practices• Focus on quality control, safe food handling and proper sanitation practices and an emphasis on instilling these practices in others Show less

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  Bradford Inn & Suites

  Apr 2011 - Jan 2014

  • Oversee Front Office, Housekeeping and Maintenance departments• Direct a staff of 20-25 employees• Perform all payroll and human resources duties• Ensure guest satisfaction by resolving issues• Handle all group sales calls and bookings• Manage supply procurement

  • General Manager

    Mar 2013 - Jan 2014

  • Operations Manager

    Apr 2011 - Mar 2013
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  95.9 WATD FM

  May 2011 - Jun 2015

  Photographer and Videographer

  • Provide photography and video services for local radio station events and shows• Post content to social media sites

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  Off The Rack

  Jan 2014 - Feb 2015

  Assistant Manager

  • Receive and process new inventory• Merchandise store displays• Provide exemplary customer service• Nightly reconciliation of sales

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  Old Town Trolley Tours of Boston

  Jan 2015 - now

  OSHA-30 Certification.-Operations Team-Risk Management-Compliance Management-Safety Training-CDL Training-Accident investigation and reporting-Root cause analysis CDL - class B license.• Welcome guests to Boston• Give historical tours of Boston while driving a Trolley through the city• Ensure safety of guests and the people on the streets of Boston• Top quality customer service

  • Safety Officer

    Nov 2018 - now

  • Tour Conductor

    Jan 2015 - Nov 2018