Dana Ahern

Experience

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  IMA | Institute of Management Accountants

  Jan 2013 - Jun 2013

  Integrated Marketing Intern

  I reported to the Integrated Marketing Director assisting in everything from social media campaigns to redesigning the visual identity of the organization’s events.Creative mind behind effective designs produced to inform, engage, and inspire the organization’s target audiences assisting in the production and delivery of the organization’s new and existing brand assets.Assisted in social media campaign ideation, increasing engagement and gaining 3,000 fans organically in four months with a steady increase daily. Assisted in the redesign of the visual identity for one of the organization’s largest (and most profitable) events of the year created to educate college students about becoming a Certified Management Accountant.Assisted in the strategy behind the organization’s commercial photography efforts, as well as doing in-house shoots to accompany design projects. Show less

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  County College of Morris

  Jun 2013 - Oct 2013

  Public Relations Intern

  I reported to the Director of College Relations and was responsible for press releases and articles with an audience base of nearly 10,000 at CCM and all of Morris County, New Jersey. Researched, interviewed and promoted faculty members in spotlight biographies published to the school’s website and for the CCM Connections magazine which is distributed to all Morris County residents.Assisted in social media campaign ideation and maintenance, increasing student engagement on Facebook and Twitter. Show less

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  Sprinklr

  May 2014 - Jul 2017

  Worked extensively on optimization of platform strategy with fortune 100 companies, two of the top five financial institutions in the country and various global retail brands via reporting/analytics, moderation, content marketing and ads managementIdentified opportunities and worked directly with internal Sprinklr business development teams to grow existing accounts. Managed projects of various internal services teams that worked with the clients and was responsible for retaining and growing $1.5 million of ARRServed in the mentorship program acting as a mentor to new hires and interns making sure they understood roles and responsibilities, best practices, and how to navigate our various day-to-day software programs helping to ensure their success Show less Acted as the day-to-day software implementation manager. I supported Success Directors to ensure optimal client service as it relates to platform performance, functionality, enhancements, and configuration. Involved in pre-sales activity, working with internal Sprinklr business development teams to grow existing accounts. Successfully grew business-level accounts to strategic level leading to my promotion to Success Manager.Served as the main day-to-day point of contact for a variety of global enterprise brands including two of the top five banks in the US and a fortune 100 company. Show less

  • Customer Success Manager

    Apr 2016 - Jul 2017

  • Customer Success Analyst

    Dec 2014 - Apr 2016

  • Success Management Intern

    May 2014 - Dec 2014
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  Plymouth Rock Assurance

  Jul 2017 - Oct 2018

  Digital Content Strategist

  I formulated and executed robust digital content strategies and led the team in the adoption of a newly on-boarded data-based marketing program.Developed and managed a multi-channel content calendar shared across multiple departments to track project status and maintain cohesive messaging Formulated and executed paid social media strategy across multiple channels using various mediums to establish a unified brand presence increasing quotes, sales and engagement Worked as a system admin and internal advocate for new data software, working with internal team members to build advanced automation within the tools to improve marketing strategy and efficiencyTracked success of sponsored content, topics, targets and formats, compiling data and providing recommendations for future campaigns Show less

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  Botify

  Nov 2018 - Feb 2020

  Enterprise Customer Success Manager

  I worked on strategic enterprise-level accounts and focused on optimization strategy with my clients as well as retention and growth strategy of $2 million of ARR.Created success plans with each client to identify success criteria and metrics to ensure the client obtained value from the software and met their KPIs. Worked directly with my business development team on growth potential and assisted in the largest upsell of 2019 which led to my 2019 President's Club Award.Assisted in building internal processes for the customer success department including templates for renewal and upsell proposals, customer success plans and business reviews. Show less

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  Phenom

  Feb 2020 - Apr 2022

  Senior Enterprise Customer Success Manager

  I worked to ensure our largest global enterprise customers attained the most value from the software as possible managing $4 million of ARR.Focused on increasing adoption of the platform and leading global roll out strategies to thousands of recruiters worldwide. Acted as a consultant to customers in how to best optimize their use of the platform, leading to increase in adoption and upsell opportunity. Worked closely with Product, Development and Account Management departments to best serve the customer's needs and grow each account.Regularly analyzed data and presented compelling success stories and areas of opportunity to champions.Mentored new hires and hosted regular sessions for helping acclimate new hires to Phenom and the Customer Success organization. Presented quarterly business reviews to key stakeholders - VPs, CHROs, CIOs. Show less

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  Salsify

  Apr 2022 - now

  Principal Customer Success Manager

  I work to ensure our largest strategic customers attain the most value from the software as possible and am responsible for management and retention of $6 million of ARR.Partner with customers to build success plans to track and measure initiatives, projects and prioritizations quarter over quarter. Act as a consultant to customers in how to best optimize their use of the platform, leading to increase in adoption and growth opportunity. Work closely with Product, Development and Account Management departments to best serve the customers' needs and grow each account.Regularly analyze data and present compelling success stories and areas of opportunity to stakeholders and champions.Member of the Salsify Leadership Development Program acting as a mentor to fellow CSMs. I assist them with career development activities and advise them in variety of other Customer Success topics to help them succeed in their role. Show less