Kandi Patterson, RN

Experience

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  ETMC

  Jan 2000 - Jan 2005

  ER, Ortho/Trauma Floor Nurse
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  Tyler CVC

  Jan 2005 - Jun 2010

  Hospital/Clinic Nurse

  Cardiolgy Nurse

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  Bethany Home Health

  Jun 2010 - Jul 2012

  Community Relations Coor/Nurse
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  Sears Methodist Retirement System

  Jul 2012 - Mar 2015

  Director of Assisted Living

  Ensured provision of services to the residents and that the all Federal and State policies governing resident care were closely monitored and carried out.*Interviewed, hired, evaluated, coordinated, motivated, monitored performance, schedule and supervised department staff in accordance with the company policy. Recruitment and selection focused on qualified candidates with interest in care and management of individuals with dementia.*Coordinated departmental schedule and ensured adequate staffing in accordance with company standards, policies, procedures, budgets and state law.*Oversaw continuing education programs for caregivers, as regulated by Federal and State licensing requirements. Conducted orientation for new members of the department to ensure that all employees are knowledgeable of the goals, policies and procedures for the department.*Oversaw and provided necessary training to department staff that ensures competent delivery of medications to residents, emergency procedures, record keeping, residents’ records and acceptable treatments. Ensure all care staff (AL and/or Generations) complete state required training.*Arranged for coverage of job duties within the department during employee absences either through delegation or personal completion of duties.*Conducted and coordinated the completion of resident assessment program in accordance with current rules, regulations, guidelines and company policies that govern resident assessment; administered pre-admission and periodic assessments to all residents and monitored changes in status. Ensured that an initial resident assessment was completed prior to each resident’s move-in date and a comprehensive care plan was completed upon move-in. Provided reassessments on a regular basis.*Interviewed potential residents and families, completed a pre-placement assessment and needs and services plan, obtained medical records and other requirements as outlined in Title 22 for an admission to the community. Show less

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  Choice Homecare

  Mar 2015 - Oct 2017

  Director Of Clinical Services

  Case ManagementSupervise nursing staff/office staffSOC/ROC/DC/Transfer Oasis Documentation/Review DocumentationCoordinate with clinicians case conference for case managementCoordinate with physicians/insurance agencies for continuity of careAssess patients’ condition during every visit and chart observationsPerform evaluation tasks, including vital signs and medication reviewAdminister medication/insulin as prescribed by the patient’s PhysicianDress or redress open wounds and assess progress of healingEducate patients and their families on proper home health care strategies and proceduresCoordinate with Occupational Therapists, Physical Therapists, Physicians and other care management team involved in the patient’s care planProvide palliative care as needed to keep the patient comfortableMake recommendations for devices or tools that might improve the patient’s quality of lifeListen to the patient and respond to concerns or requestsI have:State registered nurse license5+ years’ experience in in-home or palliative careExcellent communication and time-management skillsCompassionate and friendly demeanorAbility to travel to multiple patients per day Show less

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  Encompass Health

  Oct 2017 - Apr 2021

  RN-Branch Director

  Supervise day-to-day office and clinical operations of 100+ direct reportsMonitor office staff action screens dailySupervision of overall operationsProvision of monthly Aide in-services; general staff meetings; monthly Case Mgr meetings; monthly Preceptor MeetingsReview/approve biweekly payroll transmittalApprove weekly schedules and ensure productivity standards are met for FT employeesComplete review of evaluation packets, OASIS and 485s. Review/discuss KPI findingsConduct on-site visits and 90-day/annual employee evaluationsRecruiting/hiring/retaining office staff and field cliniciansReview clinical/operations/sales goals and devise plans to achieve Show less

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  Choice Homecare & Hospice

  Apr 2021 - Jan 2022

  RN, Chief of Staff
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  Optum

  Dec 2021 - May 2024

  UHG-Optum, Manager of Optum Command Center (OCC)

  Managing the day-to-day activities of the OCC Analyst teamManaging the hiring, onboarding, and training of new team membersSetting the team’s schedules and approving PTO and timecardsProviding coaching and feedback to the OCC analyst team membersEnsuring each OCC analyst utilizes the Development tools and has a development plan that is reviewed at a regular cadencePerforming annual and mid-year reviews for each of the team membersMaintaining a high level of Employee Engagement and Manager Effectiveness per the survey resultsPerforming all quarterly process and quality audits in compliance with WFP+M standardsOwning and managing the Holiday Validation Process Owning and managing the relationships with his/her WFP+M peers and ensure the OCC is providing quality, value-added support to those teamsOwning and managing the relationships with our critical IT and Omnichannel Business Operations partnersProject managing some strategic initiatives that further the OCC’s visionHandling other duties as assignedManaging complex, end to end projectsExperience presenting to senior leadership Show less

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  Right At Home Northeast Texas

  May 2024 - now

  Chief Operating Officer