Billy W.

Experience

• 

  BT

  Jan 1998 - Jan 2002

  Part-time Residential Sales Advisor

  • Promoted a wide variety of telephone products to customers on an outbound and inbound basis• Identifyed opportunites by listening to the customer and building rapport• Maximised value to the company and customer • Adhered to Data Protection laws / GDPR

• 

  Anglian Home Improvements formerly Anglian Windows

  Jan 2002 - Jan 2004

  Assistant Call Centre Manager / Appointment Maker

  Duties included:• Creating solid appointments for home visit by kitchen designers by cold calling• Built rapport and listened to clients needs• Managed two teams, Team Briefs, Coaching, Mentoring and Communicating with head office • Illustrated awareness of prices for product adherence and margins • Was a respected Keyholder• Thrived on attaining and exceeding targets in a competitive environment

• 

  1Call Direct

  Jan 2004 - Aug 2019

  Duties included:• Acquired as many business customers as possible by cold calling• Efficiently handled inbound calls, building rapport and promoting the brands• Listened to clients needs, identifying opportunites, quoting, objection handling and closing • Built my own client base of new and return customers of whom I can reach out to• Thrived on attaining KPI’s, always aiming to better my scores every month• Maintained excellent records • Established and resolved issues quickly • Communicated in a professional and respectable manner at all times • Provided outstanding customer service• Was a great team player• Provided an indepth knowledge of the energy, telephony, broadband and mobile sectors• Illustrated an awareness of prices for product adherence and margins• Adhered to Data Protection laws / GDPR Show less

  • Scottish Power Business: Inbound Sales Advisor 2018 - August 2019

    Jan 2018 - Aug 2019

  • Scottish Power Business: Outbound Sales Advisor

    Jan 2010 - Jan 2018

  • Talktalk: Outbound Sales Advisor

    Jan 2005 - Jan 2010

  • Norcom: Outbound Sales Advisor

    Jan 2004 - Jan 2005
• 

  The Caley Group

  Aug 2019 - now

  Portfolio Manager