Joseph Palumbo

Experience

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  Walmart

  Oct 2013 - May 2016

  IMS Associate/Unloader

  Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards. Team focused completion of time-based tasks. Assisted customers in locating products and provided feedback support for unsatisfied customers. Verify inventory computation by comparing them to physical counts of stock and investigate discrepancies or adjust errors.

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  Production Analysis & Learning Services, LLC

  Jan 2014 - May 2016

  Associate Engineer

  Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Recommended improvements in products, packaging, shipping, service, or billing methods and procedures to costumers in order to prevent future problems. Assisted in sales at trade shows by interfacing with potential customers.

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  Creative Electron, Inc.

  May 2016 - Aug 2016

  Intern

  Refurbished x-ray machines gaining mechanical assembly and disassembly experience. Installed electrical or electronic parts and hardware in housing or assemblies, using soldering equipment and hand tools. Align, fit, or assemble component parts, using hand or power tools, fixtures, templates, or microscopes, then inspect parts for surface defects.

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  Production Analysis & Learning Services, LLC

  Aug 2016 - Sept 2017

  Sales Engineer

  Help to pick up new 3D printing line and began marketing to local businesses. Provided customer support for product improvements and quality enhancements by analyzing current processes, then provided recommendation reports. Provided hands-on manufacturing support and assisted in training at customer sites.

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  GC Aero Flexible Circuitry, Inc.

  May 2017 - Aug 2017

  Intern

  Assisted in the assembly of rigid and flex circuitry using a solder paste screen printing process, with a pick and place machine, and wave flow solder machine. Analyzed production process and made adjustments when necessary to avoid low production yields. Provided sales and inventory support for costumes or on-site warehouse.

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  Precision Overhead Garage Door Service of Orange County

  Oct 2017 - Mar 2018

  Sales Technician

  Service and repair garage doors throughout southern Orange County. Provide safety inspections of existing garage doors then make recommendations based on customers needs. Hands on training and experience with a greater knowledge base in mechanical operations. Sales and customer service experience due to many repairs.

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  Amica Systems, Inc.

  Apr 2018 - Sept 2021

  Technical Support Product Specialist

  Resolve customer issues in a timely manner and follow-up with recommendations. Maintain a daily report as well as notes, records, testing conditions, and observations. Proficiency with electro-mechanical trouble shooting. Conduct QA tests for various machines assigned by supervisor. Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solution to customer issues. Participate in technical discussions within the team to share best practices and learn about new products as well as testing on new printer models, inks, and heads. Prepare simple reports of work and follow documented procedure and modify as needed. Show less

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  Advanced Sterilization Products

  Sept 2021 - now

  Field Services Engineer

  • Collaborate with sales teams to enhance customer loyalty and sustain ASP’s installation base.• Execute installation, maintenance, and repair of ASP systems while managing compliance and documentation.• Maintain a personal inventory, conduct audits, and ensure timely scheduling of service tasks.• Accomplishments: “Rookie of the Year” award, Field Service Lead, Service Council