Hani Moussa

Experience

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  Spectrum Tourism and Air Cargo

  Jun 2004 - Jul 2009

  Administrative Assistant

  Admin: Handled professionally the in/ out coming phone calls. Responsible of the company's bank deposits. Typed online visa applications for the company's clients through the website of Naturalization & Residency Admn.-Dubai.(www.ednrd.ae) Represented the cargo manager / C.A. in clearing several export documents of LCL & FCL shipments at Dnata Cargo Village & Port Rashid, Dubai. Supervised several loading & packing procedures of the LCL & FCL shipments. Helped professionally the company's customers in terms of answering their queries, processing their complaints and endeavoring to meet their needs in anything relevant to customer service. Show less

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  Etisalat Misr

  Nov 2009 - Jan 2010

  Int’l Customer Service Representative- Etisal

  Etisalat, UAE Directory Services (181): Support customer’s needs in terms of providing the desired Numbers.

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  Vodafone

  Jun 2010 - Sept 2010

  Int’l Customer Service Representative

  New Zealand, Mobile Customer Service: Handling customers’ inquiries and complaints. Communicating with different departments within the company to resolve customers’ issues. Arranging monthly reports and analysis. Coordinating with team members to ensure availability of the latest offers and updates. First Call Resolution. Maintaining good service level. Involved cross-selling different offers & promotions to customers.

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  Al Aan TV

  May 2011 - Sept 2015

  Admin Coordinator / HR Executive / Acting as HR Manager.

   Handling the screening / interviewing process, preparing contracts and maintaining HR files. Managing the internal employee evaluation and performance process. Responsible for implementation and training of the new HRMS system in the company Ensure full compliance with HR guidelines, organizational instructions and regulations and applied local labor laws. Assisted in the preparation of job descriptions and development of an organizational structure. Responsible for all daily activities and procedures relevant to the personnel department. Executing the monthly payroll process of the company for 120+ employees. Preparing the end-of-service benefits sheets and Exit Interviews for the resigned and or / released employees. Fully responsible of organizing the In-house Training workshops and internship programs. Responsible of the daily activities and procedures related to the company’s medical and life insurance. Acting as an Administration Manager in case of his or her absence in managing the admin staff and communicating with facilities and authorities to ensure smooth flow of the admin work. Represented the company in many job /internship fairs. Show less

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  Analysis

  Apr 2017 - Aug 2017

  Customer Experience and Admin Coordinator

  - Coordinate with clients and Application and / or Engineering Department to schedule Field visits for Troubleshooting and / or Client Training Process.- Escalate clients feedback to the respective Department Manager and Arrange field visits for the continued communication process.- Prepare the Quotations, New Contracts Drafts, Contracts Renewals. collection orders .. etc- Control Engineers Attendance.- Prepare and Update clients Databases.- Shortlist, Schedule and lead the elementary interviews for the Engineering Department.- Prepare for and attend internship / career fairs.- Other clerical duties. Show less

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  Paris ESLSCA Business School

  Feb 2018 - Sept 2018

  Executive Education Officer

  - Create a training schedule that includes all areas of practice.- Coordinate with instructors and Trainees in the respect of Attendance.- Prepare contracts and due training documentations.- Apply and develop Evaluation process for the courses.

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  ESLSCA University

  Sept 2018 - Feb 2020

  - Register students in courses in accordance with their academic plan- Manage student academic records and university catalog- Handle student academic petitions and requests for official documents as transcripts, enrollment certificates and military documents.- Work closely with academic departments in developing schedules and course offerings for all undergraduate departments and graduate programs.- Handle classroom reservations for courses and for events- Generate reports for decision making- Monitors and enforces compliance with university policies regarding registration functions- Participate in developing the university calendar- Perform degree audit- Participate in the graduation process and ceremonies- Coordinate with SSU to provide Customer service to students, faculty, and staff via email, concerning registration/records, courses, curriculum requirements, transfer credit, transcripts, graduation, and grading.- Perform related admin duties Show less ■ Communicating with an alumni community of more than 6000+ Alumnus.■ Operating an alumni magazine / newsletter providing content and carrying out editorial duties for the alumni publication.■ Organising reunions for alumni members.■ Responsibility for the alumni website and online community.■ Arranging for discounts, benefits and services for alumni members.■ Communicating with university departments and local businesses to arrange benefits packages for alumni members.■ Attending national and international events for alumni communities.■ Covering the absence of the Academic Officer and Student Affairs Officer. Show less

  • Registrar Officer

    Jan 2020 - Feb 2020

  • Alumni Relations Officer ( Deputy Manager)

    Sept 2018 - Jan 2020
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  Brilliance Business School

  Feb 2020 - Jun 2020

  Operations Supervisor

  - Planning the Academic year.- Expading the Instructors list.- Supervise the daily tasks of the operation team.- Coordinate with marketing team to ease the Induction period for the new post grads students.- Participate in the marketing strategy.- Monitor the offline and online lectures.

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  Skillers EG

  Jan 2021 - now

  Managing Director

  → Managing Director• Setting the strategies and plans to achieve the company's vision, mission and business goals• Manage and control all resources inside the firm (Financial and Human Capital).• Manage key clients’ relationships.• Develop new Programs, courses and related services/products.• Managing and orchestrating the company's partnerships.• Dealing with international organizations to establish long-term business relations.• Oversee all administrative aspects of the company.→ Programs DirectorPlan the programs:• Plan the delivery of the overall programs and its activities in accordance with the mission and the goals of the company• Set and facilitate the objectives of the programs along with the marketing plan and training calendar• Develop an annual budget and operating plan to support the programs and marketing• Develop a program evaluation framework to assess the strengths of the program and to identify areas for improvementOrganize the programs:• Ensure that program activities operate within the policies and procedures of the organization• Ensure that program activities comply with all relevant legislation and professional standards• Develop forms and records to document program activities• Oversee the collection and maintain all client records and programs statistics to serve the training objectives Staff the programs• Set the standards of the talent acquisition and participate in shortlisting the well-qualified program staff• Implement the human resources policies, procedures and practices of the company• Establish and implement a performance management process for all program staff• Conduct annual performance evaluation of program staff• Schedule coordinators to assist at marketing presentations Show less