Borislav Nicolov

Experience

• 

  HireRight

  Oct 2014 - now

  • Drives revenue growth by 85% by expanding existing client programs and guiding clients toward new product offerings. • Proactively provides candidate and company-specific program insights and progress reports.• Cultivates trusted long-term relationships with assigned clients.• Manages contract lifecycle operations focusing on retention and growth, identifying gaps and trends.• Leads frequent client meetings (face-to-face and video calls).• Generates and presents monthly and quarterly business reviews.• Deep domain expertise with HR/Talent Applicant Tracking Systems.• Collaborates interdepartmentally with Product Management, Operations, Sales, and Customer Service. Show less • Monitored all inbound Customer Service inquiries.• Monitored every issue submitted to Product/Development and ensured committed resolution timelines are delivered.• Monitored domestic and international searches and expedited background screening report delays.• Monitored operational guidelines to ensure background reports are being processed in accordance with those.• Monitored product performance via capturing data on reported issues.• Proactively suggested improvements to client’s screening program by identifying trends and opportunities.• Generated reports using Tableau, Business Objects, SSRS, and Excel. Show less * Quality checked background reports for consistency and compliance with company and FCRA standards and regulations;* Analyzed potential process improvements and drove necessary changes to execute implementation;* Identified trends, worked with recruiter clients on guidelines to align with companies' standards and hiring policies;* Persistently researched and analyzed information and data, and reported accurate content;* Monitored customer escalations, routed the pending case to the correct group, and followed through on the resolution;* Monitored operational guidelines to ensure background reports are being processed in accordance to those guidelines;* Prepared departmental reports and metrics using SSRS (SQL). Show less - Conducted telephone and internet research to verify the education and employment facts provided by job candidates of client companies;- Conducted interviews with professional references to assess job applicant's previous work history;- Analyzed and evaluated applicability of collected data;- Persistently found the appropriate source to verify information, including multiple organizations and levels of authority;- Ensured high attention to detail, accuracy of grammar and spelling, use of proper judgment in research and interviews conducted and reports accurate content;- Maintained a personal production level that meets or exceeds the established minimums in accordance with current directives. Show less

  • Account Manager

    Mar 2022 - now

  • Account Coordinator

    Mar 2021 - Mar 2022

  • Quality Assurance Specialist

    Apr 2019 - Mar 2021

  • Verifications Researcher

    Oct 2014 - Apr 2019