Karthik Kottur

Experience

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  PCS Technologies LTD

  Aug 2012 - Dec 2012

  Desktop Engineer.

  Client Location: Future Group: CTS Project• Providing on Desk Support & Remote Support to End user through RemoteDesktop/VNC/Team Viewer (around 360 client Systems)• Providing on Desk Support to Top Management users VIP • Supporting Tool: BMC Remedy Tool (a Web Based Remedy Tool) - Using BMC remedy tool Attending the calls within the resolution time.• Troubleshooting Desktop related calls for Windows 7/Windows XP.Adding Clients to Domain and Backing Up and Restoring user profile Data’s and Re configuring user Profile and giving Local Administrator Rights to Domain Users.Software Installation Such as Office packages and another client Software’s.• Outlook Express & MS Outlook 2003/2007 installation, configuration and Trouble shooting.• SEP (Symantec Endpoint Protection)-Antivirus.• Working on ticketing systems like Incident Management and Problem management• Configuration and maintenance of Standalone & Network Printers.• Antivirus software installation, configuration and on-demand scanning during virus threats.• Handling Desktop & laptop calls for Software installations and Upgrades.• Installation and configuration of network printers through print server and troubleshooting of printers.• Adding, removing, or updating user account information, resetting passwords, etc.• Installing and configuring new hardware and software.• Basic knowledge of Networking. TCP\IP, OSI layers, Router and Switches.• Perform system backup and restores.• Manage users, groups and individual accounts and passwords. Show less

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  Planman HR Pvt Ltd

  Dec 2012 - Jun 2013

  Desktop Support Engineer

  Job Profile:Client Location: Future Group: CTS Project• Providing on Desk Support & Remote Support to End user through RemoteDesktop/VNC/Team Viewer (around 360 client Systems)• Providing on Desk Support to Top Management users VIP • Supporting Tool: BMC Remedy Tool (a Web Based Remedy Tool) - Using BMC remedy tool Attending the calls within the resolution time.• Troubleshooting Desktop related calls for Windows 7/Windows XP.Adding Clients to Domain and Backing Up and Restoring user profile Data’s and Reconfiguring user Profile and giving Local Administrator Rights to Domain Users.Software Installation Such as Office packages and another client Software’s.Hands on Experience of Application such as:• Outlook Express & MS Outlook 2003/2007 installation, configuration and Trouble shooting.• SEP (Symantec Endpoint Protection)-Antivirus.• Working on ticketing systems like Incident Management and Problem management• Configuration and maintenance of Standalone & Network Printers.• Antivirus software installation, configuration and on-demand scanning during virus threats.• Handling Desktop & laptop calls for Software installations and Upgrades.• Installation and configuration of network printers through print server and troubleshooting of printers.• Adding, removing, or updating user account information, resetting passwords, etc.• Installing and configuring new hardware and software.• Basic knowledge of Networking. TCP\IP, OSI layers, Router and Switches.• Perform system backup and restores.• Manage users, groups and individual accounts and passwords. Show less

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  ITC INFOTECH India LTD.

  Jun 2013 - Sept 2019

  Associate IT Consultant

  Job Profile• Managing servers and 6000+ client desktops using SCCM.• Installing SCCM client via SCCM client push and manually.• Editing Application packages using Wise studio like MSI & MST Application• Staging & Deploying MS Patching and Application.• Having hands on experience on installation of SCCM 2012 R2, 2014 & 2016 migration and handling server upgrades SCCM 1602, 1610, 1710, 1802 & 1806.• Handling the Daily Server Health check which involves checking the health of theSCCM servers / clients and performing remediation activities to maintain theenvironment in good health.• Configuration Distribution point’s maintenance and troubleshooting issues.• Client health management which involves pulling a report of inactive/problematicclients and remediating them.• Handling Monthly, Weekly reports which include Application deployments, PatchCompliance, Standard desktop image reports in addition to customized SQL basedReports.• Knowledge on Incident Management, Change Management, Release Management.• Having Knowledge on AD, DNS, DHCP.• Having working Knowledge on Azure, IIS, FTP, WSUS servers.Microsoft Intune:• Handling delivering custom reports such as SDI Inventory Computer inventory & Endpoint Protection Report.• Knowledge on sales force to manage tickets & Troubleshooting issues.• Enabling Intune License for users on O365 Admin console.• Creating Device Groups and users Groups.• Testing monthly MS Patches on test machine and Deploying Pilot and Production Groups. Show less

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  Unisys India

  Sept 2019 - now

  Enterprise Analyst

  • Assisting end user to install Core application, project application & App V which is linked to SCCM 2012• Managing servers and 90,000+ client desktops, laptop, VM using SCCM.• Staging, Pilot testing & Deploying Prod MS Patching and Application.• Troubleshooting patch and scup updates installation issues on client devices.• Creating the customized SSRS reports based on the requirement and for the day to day activates prepared client Health Dashboard and Windows servicing Dashboard.• Having hands on experience on installation of SCCM 2012 R2, migration and handling server upgrades 1906, 1910, 2006 & 2010.• Handling the Daily Server Health check which involves checking the health of theSCCM servers / clients and performing remediation activities to maintain theEnvironment in good health.• Configuration Distribution point’s maintenance and troubleshooting issues.• Client health management which involves pulling a report of inactive/problematicClients and remediating them.• Handling Monthly, Weekly reports which include Application deployments, PatchCompliance, Standard desktop image reports in addition to customized SQL basedReports.• Managing P1, P2, P3 & P4 Incident Management, Change Management, Release Management. Show less