Katie Joyce

Experience

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  The Old Bank

  Sept 2015 - Aug 2019

  Front of House Restaurant Team Manager

  Being part of a small scale business has enabled me to establish strong relationships with customers as well as working towards a role with more responsibility. In such a fast paced environment it is vital to have great communication skills and to also be able to use your initiative and prioritise roles, whilst giving the best customer experience possible.

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  Tesco

  Nov 2017 - Jun 2023

  Customer Sales Assistant

  o Consistently awarded for my commitment to understanding customer needs and delivering high personable skills and quality of service o Served as first point of call for customer queries within the department, which developed my problem-solving and communications skills to a high level

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  Nottingham Trent Students' Union

  Sept 2019 - Jun 2022

  Member of the Diner team
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  Joules

  Dec 2019 - Jun 2022

  Shows Assistant

  My role at Joules involved both customer and behind-the-scenes focus. Aiding the set up of the show's marquee and visual merchandising is also another aspect of the job. When on the shop floor my role includes building a friendly and trusted rapport with customers, recommending suitable products that provide a positive, special moment for the customer. At the same time, ensuring a pleasant shopping experience with an organised and presentable space. Representing the brand in a positive and open manner is important, helping to build trust and loyalty to all consumers I interact with. Behind-the-scenes I am in charge of ensuring the stock is managed, organised and monitored to aid the smooth and quick refill of stock. Show less

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  Grads4Nottm

  Jun 2020 - Jun 2020

  Campaign and Content Developer

  The experience learnt from my time at Grads4Nottm highlights how transferable the skills I have fine tuned are. Temporarily joining the team at MasonInfoTech, a local IT business in Nottingham, I was part of a team of three from a variety of degree backgrounds helping the business to solve their issue which was to improve the number of new clients. Adapting to the teams strengths and coming up with a strong and effective solution was our aim.See below the solution we came up with!

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  Reiki Mastery Academy

  May 2022 - Aug 2022

  Marketing Strategist and Consultant

  Applying theory to a live business, aiding Reiki Mastery Academy, a sole-owned business, identify and overcome its barriers with in-depth research and practical recommendations relevant to the business goals. Resulting in a high-distinction and a very satisfied clientCampaign Creation | Task-Prioritisation | Professional Collaboration | Social Media | Website Design | Market & Consumer Research & Analysis

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  Fine & Country

  Jul 2023 - now

  Marketing Executive

  A varied, dynamic role where an eye for detail, excellent organisation and creative flair are essential. Role includes:o Executed and managed campaigns and events, adhering to tight deadlines and the 12-month contact plano Demonstrated meticulous attention to detail by proofreading and approving marketing materials and national advertising materials, ensuring accuracy and consistencyo Coordinated with internal and external clients and stakeholders, providing excellent customer service, communication and problem-solving skillso Utilised data and feedback to identify areas of improvement, creating practical and proactive solutions to increase audience engagement and awarenesso Enhanced campaign effectiveness and event attendance by implementing data from market trends and feedback Show less