Simon Capstick

Experience

• 

  Booths

  Jul 2003 - Oct 2014

  Customer Service Supervisor

  Providing outstanding service and support to customers through various channels, including face-to-face interactions, online platforms, and telephone communication. Serving as the primary point of contact for both colleagues and customers.

• 

  Skipton Building Society

  Nov 2014 - now

  Within my position, I provide assistance to Skipton’s Group Chief Marketing Officer and Group Chief Internal Auditor. While the nature of support differs for each, common themes include managing projects, budgets, diaries, and coordinating events. Additionally, I have previously supported our Chief Operating Officer, contributing to the dynamic nature of my role. Each day brings unique challenges and tasks. Connecting our Future program is designed to highlight Skipton's top emerging talent. The initial year focuses on comprehending our customers and our first line through three four-month placements. In the subsequent year, participants engage in two six-month placements, allowing exploration of specific business areas based on individual interests. Ensuring an excellent experience for our customers by actively engaging in conversations, offering comprehensive information on our entire product and service portfolio. By attentively listening and understanding our customers, I aim to assist them in navigating their financial circumstances and identifying opportunities to provide tailored information that suits their specific needs.

  • Executive Assistant

    Aug 2018 - now

  • Connecting our Future: Cohort 3

    Sept 2017 - Jul 2018

  • Customer Relationship Consultant

    Nov 2014 - Aug 2017