Nathan Xue

Experience

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  Whitehorse Woodturners Database Project

  Mar 2016 - Aug 2016

  Project Developer

  •Develop procedures and scripts for data migration using SQL.•Analyze existing SQL queries for performance improvements.•Design and implement new features/functionality for the Exhibition website.•Establish the website’s architecture with Wordpress base on client's requirements.

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  Auswide Communications

  Apr 2019 - now

  Computer Network and System Engineer

  •Break-fix, troubleshoot and resolve software issues, including Browser issues, Outlook issues, Excel issues etc. •Managed users and computers in Microsoft AD Services. •Provided support on Commbox interactive smart TV and Logitech audio visual devices for Meeting Rooms/Conference Rooms connectivity and display issues. •Avaya and Panasonic phone system including installation and decommission. •Assisted on Incident and Problem management activities. •Categorised and prioritised end-user support requests (Incidents) and service requests by utilizing ITIL compliant ticketing system(Connectwise ticket system). •Moved equipment within the premises associated with escalated help desk incidents and service requests. •Review ICT hardware and software that is most suitable for specific client requirement •Medium-level analysis and technical support for customers and their networked computers and network devices (Cisco). Show less