Nathan Xue

Nathan Xue

Project Developer

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location of Nathan XueMelbourne, Victoria, Australia

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  • Timeline

  • About me

    Computer Network and System Engineer | CCNP-Enterprise

  • Education

    • Cisco Networking Academy

      2016 - 2018
    • Swinburne University of Technology

      -
      Bachelor's degree Information Communication Technology
  • Experience

    • Whitehorse Woodturners Database Project

      Mar 2016 - Aug 2016
      Project Developer

      •Develop procedures and scripts for data migration using SQL.•Analyze existing SQL queries for performance improvements.•Design and implement new features/functionality for the Exhibition website.•Establish the website’s architecture with Wordpress base on client's requirements.

    • Auswide Communications

      Apr 2019 - now
      Computer Network and System Engineer

      •Break-fix, troubleshoot and resolve software issues, including Browser issues, Outlook issues, Excel issues etc. •Managed users and computers in Microsoft AD Services. •Provided support on Commbox interactive smart TV and Logitech audio visual devices for Meeting Rooms/Conference Rooms connectivity and display issues. •Avaya and Panasonic phone system including installation and decommission. •Assisted on Incident and Problem management activities. •Categorised and prioritised end-user support requests (Incidents) and service requests by utilizing ITIL compliant ticketing system(Connectwise ticket system). •Moved equipment within the premises associated with escalated help desk incidents and service requests. •Review ICT hardware and software that is most suitable for specific client requirement •Medium-level analysis and technical support for customers and their networked computers and network devices (Cisco). Show less

  • Licenses & Certifications

    • Certifying and Troubleshooting Premises Cabling System Act 2

      CommScope
      Sept 2019
    • Installing Premises Cabling System Act 1

      CommScope
      Sept 2019
    • ConnectWise Certifications | Cybersecurity Fundamentals for Engineers

      ConnectWise
      Jan 2023
      View certificate certificate
    • Cisco Certified Networking Professional -Enterprise (CCNP)

      Cisco
      Sept 2021
      View certificate certificate
    • Cisco Certified Network Associate (CCNA)

      Cisco
      Aug 2021
      View certificate certificate
    • Open Registration

      Australian Communications and Media Authority (ACMA)
      Jun 2020