Talk to sales Try for Free
Manish Gupta

Manish Gupta

Assistant Manager

Followers of Manish Gupta2000 followers
location of Manish GuptaDelhi, India

Connect with Manish Gupta to Send Message

Connect

Connect with Manish Gupta to Send Message

Connect

  • Timeline

  • About me

    Business Unit Head | Reverse Supply Chain | 4 Patents Filed

  • Education

    • ScrumAlliance

      2021 - 2021
      CSPO - Certified Scrum Product Owner

    • Benchmark Six Sigma

      2020 - 2020
      Master Black Belt Six Sigma Six Sigma

    • APMG, OGC, U.K.

      2011 - 2011
      PRINCE2 Practitioner Project Management

    • Office of Government Commerce, APMG, U.K.

      2010 - 2010
      ITIL Information Technology

    • Project Management Institute, USA

      2008 - 2008
      PMP Program Management Professional

    • CII

      2006 - 2006
      Six Sigma Black Belt & Lean

    • NSIC

      1998 - 1999
      PGDCA - Post Graduate Diploma in Computer Application Computer

    • Trailhead by Salesforce

      2012 - 2012
      Cloud Administrator - Salesforce

    • Indian Institute of Management Bangalore

      2008 - 2009
      EGMP Management

    • Himachal Pradesh University

      2008 - 2010
      M.Com Commerce

    • Trailhead by Salesforce

      2013 - 2015
      Service Cloud Consultant Cloud domain

  • Experience

    • Blaze Group

      Jan 1997 - Jan 2002
      Assistant Manager

      • MB/ SMB accounts end to end IT projects delivery. • 3.5x Revenue upside – New Vertical Introduction

    • IGATE

      Jan 2002 - Jan 2004
      Process Improvement Lead

      • Multi domain business level process improvement . Designed CMS app saving ~$120K annually• Developed BOB @85% accuracy Erlang C Workforce Algorithm Calc for existing & prospective clients.

    • VCustomer

      Jan 2004 - Jan 2004
      Operations Manager

      Lead 600+ FTE technical support for two large US accounts - Computers & Networking devices. Worked in conjunction with vendor management team.

    • Sinch

      Jan 2004 - Jan 2006
      Operations - Head - India

      • Lead PAN India IT Service Delivery for Telecom mobility solutions & VAS (Value Added Services) for MB & Large Government PSUs, MNCs & BFSI Enterprises along with Revenue Assurance. • Managed Enterprise Mobility Solutions & VAS services for clients using customary software

    • Dell Technologies

      Jul 2006 - now

      Managing Global Operations (Consumer, Commercial, Enterprise LOBs) for ~$500M business with world class Recovery @ 93%+. Conceptualized proactive & innovative tools to ensure maximum recovery. Supported ~20M online customers annually. Managed Global IT projects to deliver self-serve tools and improve overall web experience. Site training head supporting 1500+ FTEs. PAN India, created state of the art training infrastructure with 3D object capture capability. Maintained focus to keep portfolio Opinc positive. Delivered balanced scorecard on process, people and revenue. Conceptualized & managed $25M new business stream with 700+ FTEs. Contributed towards overall goodness to P&L by driving revenue, spend & productivity initiatives & improvements. Worked with Product & Design group to deploy large and complex programs at ~23 tech sites spread over US & APJ.

      • Reverse Supply Chain | Global

        Aug 2016 - now

      • Online Search & Social Media Consultant

        Aug 2013 - Aug 2016

      • Site Lead Training

        Jul 2011 - Aug 2013

      • Chief of Staff / EA to India Head

        Oct 2010 - Jul 2011

      • Area Manager

        Sept 2008 - Oct 2010

      • Global Program Mananger

        Jul 2006 - Sept 2008

  • Licenses & Certifications

    • Site & SEO (Search Engine Optimization) Certification

      Mar 2014

  • Honors & Awards

    • Awarded to Manish Gupta
      "Game Changer" Award Dell Oct 2023
    • Awarded to Manish Gupta
      "Game Changer" Award Dell Oct 2022
    • Awarded to Manish Gupta
      "Game Changer" Award - Jul 2019 Proactive tool to manage Inventory health
    • Awarded to Manish Gupta
      Gold Award Dell May 2018 NPI $ savings
    • Awarded to Manish Gupta
      Gold Award - Aug 2017 Improvement in New Product Introduction - Dell Refurbishment Factory
    • Awarded to Manish Gupta
      "Wall of Fame" Receipient - 2014
    • Awarded to Manish Gupta
      Nominated for "CE Chairman's" Award Dell 2014
    • Awarded to Manish Gupta
      Gold Award Dell Aug 2013
    • Awarded to Manish Gupta
      Dell Innovation Award Dell 2013
    • Awarded to Manish Gupta
      Team Member "Golden Peacock" Award - 2013
    • Awarded to Manish Gupta
      Gold Award Dell 2011
    • Awarded to Manish Gupta
      Dell Re-inventor Award Dell 2010
    • Awarded to Manish Gupta
      Area Manager Award (Thrice) Dell 2009
    • Awarded to Manish Gupta
      "One Dell" Award Dell 2008
    • Awarded to Manish Gupta
      PE Global Award - 2008
    • Awarded to Manish Gupta
      Functional Significant Contributor Award Dell 2007
    • Awarded to Manish Gupta
      Smart Step Award Dell 2007
    • Awarded to Manish Gupta
      Team Player Award Dell 2007
    • Awarded to Manish Gupta
      Star of the Quarter (Twice) Dell 2006
    • Awarded to Manish Gupta
      Best Team Leader Award IGate 2003
    • Awarded to Manish Gupta
      Outstanding Performance Award Blaze Group 2001

  • Volunteer Experience

    • Covid Warrior

      Issued by Dell EMC on May 2021
      Dell EMCAssociated with Manish Gupta

    • Online Search & Social Media Consultant

      Issued by Dell EMC on Jan 2013
      Dell EMCAssociated with Manish Gupta

    • Training Lead

      Issued by Dell EMC on Jan 2012
      Dell EMCAssociated with Manish Gupta

    • Area Manager

      Issued by Dell EMC on Jan 2011
      Dell EMCAssociated with Manish Gupta