Khalid Saifullah

Experience

• 

  Banglalink

  Aug 2010 - Mar 2012

  Care line Officer (Customer Care)

  • Provide one-stop quality Customer Services to ensure positive customer experience & day-to-day calls management in a timely and professional manner.• Sale through inbound and outbound contacts, Maintain targeted KPI on a regular basis.• Building and maintaining business relations with clients by providing prompt and accurate service so as to promote customer satisfaction and loyalty and proactively aware/inform customers regarding service. • Serve customers with helping attitude and play a significant role in customer satisfaction, retention, and acquisition to enhance company’s brand image. Show less

• 

  Charoen Pokphand Foods Public Company Limited (CPF)- Thailand World Headquarter

  Apr 2012 - Oct 2015

  Sr. Territory Sales Manager

  Started working as Sales Officer and had a glorious journey to Sr. Territory Sales Manager. Pioneer team member of first multinational franchise base food business in Bangladesh:• Responsible for the territory of Dhaka East Zone (Mogbazar to Old Dhaka & Narayanganj) including increasing existing sales and development of new franchises (dealers)• Increased area sales from BDT. 1.5 million to BDT. 8 million within four years • Opened approximately 150+ franchises (dealers) within 04 years in different territories• Achieved employee of the year award as well as being successful Idea developer of “Give Me Five” sales campaign which earned 200% sales growth of particular SKU within the campaign period Show less

• 

  Igloo Ice Cream

  Nov 2016 - Mar 2020

  Area Sales Manager

  I worked in Central Region look after 04 Super Distributor covering the area starting from Mogbazar-Baily Road-Khilgaon-Rampura-Motijheel, Basao to Saydabad. • Increased yearly area sales 360 mil to 480 mil in two years by re-allocating the team by TSO, ASO, RTMO according to their potentiality and marketing capacity.• Installing new 120 new cooler and re-arrange 270 existing cooler to ensure daily sales distribution in every store and enrich 100% secondary sales• Always maintain the maximum stock in every Distribution house and ensuring FEFO system.• Always focused on market demand and minimizing primary credit and controlled over secondary sales credit. Show less

• 

  Bata Bangladesh Ltd.

  Mar 2020 - now

  Area Sales Manager

  • Achieve business target both in pairs & turnover • Manage the Stock of Store under the business District • Identify locations for new stores, negotiate rent and propose agreement for signing in the Area • Control store expenses in particular personnel cost, productivity & rent • Ensure visual merchandise as per company guidelines • Visit store/area as per traveling plan to implement specific program for business expansion • Relocate/close stores as per Plan and ensure excellent customer service • Report Daily, Weekly & Monthly sales report to the operation manager • Prepare business plan & yearly budget for the assigned area • Strictly follow up new stores performance • Develop & train the outlet/store sales force • Communicate and follow-up Shop Managers` reaction of new articles Show less