Vini Agarwal

Experience

• 

  Genpact

  Mar 2008 - Dec 2018

  -Lead 20 member transition of claims and technical accounting support of APAC region to Genpact- Handling responsibilities including stakeholder management, escalation support, team management, mentoring and coaching domain experts Knowledge management between business & India team to deliver an accurate end productDocument all standard operating procedures & getting reviewed by stakeholdersDriving quality improvement through various Six Sigma toolsConstant contact and communication with onshore team Lead multiple onsite as well as remote transitionsEffective knowledge transfer during all transitionsSix Sigma Green Belt certifiedMentoring and coaching team in order to acheive optimum output Trained and worked on various proprietary underwriting toocy issuls used for pricing & policy issuance.

  • Manager

    Jul 2016 - Dec 2018

  • Assistant Manager

    Jun 2013 - Jun 2016

  • Domain Expert

    Dec 2011 - May 2013

  • Process Developer - Commercial Property Underwriting

    Mar 2008 - Nov 2011
• 

  Aon

  Sept 2019 - now

  • Senior Service Delivery Manager

    Apr 2022 - now

  • Quality Manager

    Sept 2021 - now

  • Service Delivery Manager

    Sept 2019 - Aug 2021