Anthoine Carmalu

Experience

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  PaceEnterprices

  Jan 2016 - Aug 2023

  Graphic Designer

  To create everything from posters and billboards to packaging, logos and marketing materials. To create elements such as shapes, colors, typography, images and more to convey ideas to an audience.

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  TC Realty

  Apr 2017 - Feb 2018

  Accountant

  Handling Monetary Transactions. Recording financial information.Account auditingAdvising on how to reduce costs and increase profits.Compiling and presenting financial and budget reports.

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  Pace Enterprises Imo State

  Apr 2018 - Mar 2021

  Customer Service Representative

  Answering multi line phones. Helping customers with service information and resolving product and network issues. Retaining customers and potential ones by answering product and service questions and suggesting information about other products and services. Ensuring that issues raised by customers are thoroughly and timely resolved.

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  Cognizant

  Aug 2023 - Jul 2024

  Senior Process Executive

  Identifying, designing, and optimizing business processes in German language and German market.Leading and coordinating a team of process associates to ensure that goals are met.Monitoring process quality, adhering to standards, and implementing quality improvements.Analyzing process data to identify trends, bottlenecks, and making data-driven decisions.Interacting with customers to understand their requirements, gather feedback, and develop customer-centric solutions.Providing training to team members, identifying development needs, and supporting their professional growth.Creating reports on process performance, meeting key performance indicators (KPIs), and presenting results to senior management.Identifying and managing risks associated with processes, and implementing measures to mitigate risks.Initiating and implementing actions for continuous process improvement and efficiency enhancement.Ensuring that all processes comply with relevant legal and regulatory requirements.Leading process improvement projects and implementing changes within the organization. Show less

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  Genpact

  Aug 2024 - Mar 2025

  Senior Process Associate
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  The Alliance for Black Justice in Poland

  Oct 2024 - Jan 2025

  Project Management Intern
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  TP

  Apr 2025 - now

  Privacy Specialist