Tamer Fatouh

Experience

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  EGYPTIAN MILITARY

  May 2005 - Nov 2007

  As reserve officer

  My job is briefly described in the following points:• Troubleshooting military machine• Configure for power station and UPS • cabling of Network• Installation for types of systems and pc’s

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  EGYPTIAON TAXs AUTHORITY

  Jan 2008 - Jul 2008

  Technical Support Engineer

  My job is briefly described in the following points:• System Administrator (Managing Windows 2000® Active Directory Domains).• Network Infrastructure Engineer.• Visual Basic® Windows Application Developer.• Technical Support Engineer (PC Maintenance).

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  AL-KHALEEJ COMPUTERS & ELECTRONIC SYSTEMS

  Mar 2009 - Sept 2012

  Technical Support Engineer

  I joined the Support department at Al-Khaleej for computer & electronic system as a Technical Support Engineer.Al-Khaleej is a leading systems integration and computer company in the Arabian Gulf region Software Development, IT Operation & Maintenance, Network Solutions, wide-ranging Technical Support as well as necessary services to guarantee the stable and efficient operations of the customers’ IT system. Al-Khaleej has delivered comprehensive solutions covering product and services from Oracle, HP, Microsoft and SUN to dozens of enterprises.My job is briefly described in the following points:•Providing onsite support for customer's servers that have a critical mission application.•Managing a maintenance contracts for a customers with fixed Service Level agreement.•Performing a preventive maintenance visits to the customers to avoid any disasters for the solutions.•Installing and configuring hardware equipments for the customers (Servers,Racks, SAN Storages, Tape Libraries and UPSs) for different vendors (HP, SUN and DELL).•Installing and configuring a disaster recovery and high availability solutions For the customers (clustering And geographical clustering)•Installand configure (Kaspersky administration kit - node32 - trend micro - MacAfee) server /client.Working in the Technical support team allowed me to gain the experienceof the customer interfacing and Handling and also working with different hardware vendors and structures helped me in my current career This is an infrastructure service in terms Of sizing the hardware and understanding the hardware architecture.PROJECTS:-• Ministry of Justice (MOJ) • Ministry of health (MOH) • Ministry of labor (MOL) • Ministry of Social affairs Show less

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  F1SOLUTION

  Sept 2012 - Feb 2020

  Lead Technical Support Engineer

  I joined the company as a Technical Support Engineer in various fields•Operating systems for all kinds of computer, mobile of all kinds and security systems•Hardware computers, servers, printers, scanners, mobile,television and security systems•Preventive maintenance•Engineering designs

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  Bluebell Pharmaceuticals

  Feb 2020 - now

  IT manager

  * Developing and implementing IT policies and procedures* Overseeing the management of IT staff * Managing the budget for IT operations* Planning and implementing IT projects * Keeping up-to-date with new technologies and trends in the industry* Building relationships with vendors and other stakeholders* Ensuring the security of the organization's IT systems and data* Responsible for following up and operating the ERP-system(Odoo) program and facing any malfunctions related to the program and providing all the necessary tools for its use* Show less