Manish Kumar

Experience

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  Wipro

  Mar 2005 - Aug 2006

  Technical Consultant - Exchange Server

   Worked at Wipro for Microsoft Product Support Services as Technical consultants for Exchange servers. My responsibilities in this role were to help customers to fix their exchange server by troubleshooting and perform RCAs. In addition, also to help customers with new deployments / upgrades of exchange servers. Disaster recovery / Database Inconsistency / Recipient policies & RUS /System Policies / Single mailbox recovery /Public folder permission & replication / Server Performance problem / Mailbox permission issues / Mail flow issues / Offline address book generation / VM fragmentation / Recovery Storage groups / Exchange clustering support Show less

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  Symantec

  Sept 2006 - Mar 2007

  Sr. Product Support Analyst

  ## Sr. Product Support Analyst Joined Vertias as Sr. Product Support Analyst with responsibilities of helping customer with Installation and configuration of Netbackup. Configuring Master / Media / SAN Media Server to work with Netbackup. Configuring Robot Media / backup policies / Synthetic Backup with True Image Restore / Netbackup with different option like Exchange and VMware Troubleshooting Backup / Restore failures / Tuning backup performance.## Virtualization backup lead Member for escalation team for VMware – NBU integration cases responsible for helping customer to configure VMware consolidated backup integration with Netbackup 6.0 / 6.5. Troubleshoot Proxy server for VMware VCB framework and VMware converter. Show less

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  Capgemini

  Mar 2007 - May 2008

  Consultant

   Worked as lead consultant for VMware vSphere environments. Implemented & managing VMware ESX 3.5, manage ESX hosts, DRS and HA. Perform VM template creation, VM deployment and upgrade of the vSphere environment. Deploy and configure MSCS on the virtual environment. Provide remote technical support for Exchange Servers and Domain Controllers of Capgemini North America. Recovery of mailboxes and mail items depending on user request. Managing Exchange server, Trend Micro Gateway and Blackberry Giving 24x5 supports to 8000 users in North America. Creation of Offline address list, creation of System policies & adding mailbox stores. Troubleshooting Exchange 2003/2007 in Cluster environment, Store dismount issues and Issues with Information Store failures. Show less

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  ACS, a Xerox company

  May 2008 - Dec 2012

  Sr. Infrastructure Management Analyst

   Worked as lead infrastructure analyst for VMware virtualization and Microsoft Exchange.  Core responsibilities were to guide new deployments and upgrade solutions. Additional responsibilities were to optimize the current vSphere infrastructure. Participate and perform the Disaster recovery drills using VMware SRM. Participate in planning sessions with engineering for adding new customers to our environment. Work on HA and configure Fault tolerance. Patching servers through the change Management procedures. Coordinating with Principal vendors in case of advanced troubleshooting. Managing Exchange 2010, BES and EV servers on Vmware infrastructure. Ensuring that SLA’s are maintained. Handling High severity issues and escalations. Testing the hotfixes, Service Packs, Maintenance Releases then deploying it on Production boxes. Maintaining Anti-Spam solutions like MessageLabs and Trend Micro Scanmail. Show less

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  Dell Technologies

  Dec 2012 - now

  Technical Support Executive III

   Expertise on managing backup/restore using Avamar backup solution. Troubleshooting and Configuring file level and VM level backup and restores for Virtual Machines with Change Block Tracking (CBT). Troubleshooting, configuring and managing the storage API as proxy server to enable image level backup and restore for the Virtual Machines in VMware Infrastructure. Skilled on managing the capacity aspect of Avamar. Manage the capacity of the grid and troubleshoot if the grid has high usage. Replication configuration and troubleshoot the error in the daily replication task. Server side maintenance task. Troubleshooting and Configuring backups of NAS storage by different vendors like EMC Celerra , EMC VNX and Netapp using the NDMP protocol. Worked on SQL database, Windows sever and Exchange database backups troubleshooting. Have worked on LDAP, SMTP and networking related issues.  Worked as taking a remote system control of customer’s Avamar environment as putty session to work on any issues. Show less

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  VCE

  Apr 2015 - now

  Sr. Delivery Specialist

  Solutions Architect Feb 2015 – Till now Assessment lead: Engage with the project management & customer to design & plan the upgradation of Vblock with zero / minimal downtime. Pre-upgrade assessment and planning: Study physical and logical topology of customers Vblock/equipment in production, without any prior visibility of the customer’s setup. Perform detailed health check and diagnostic data collection with Code Compatibility check. Design Upgrade plan & path to accommodate the complete Vblock upgrade within 3-4 days of maintenance window; present upgrade sequence and timelines to customers for approvals. Propose Remediation solutions, which may affect the upgrade activity and also work with customer on the remediation items for fixing the issues. Once the Vblock health status is good, perform Complete/Partial RCM Upgrade execution. Customer Knowledge Transfer / Hand over of Vblock to customer post deployment. Perform Hardware expansions for existing Vblocks. VCE VISION INTELLIGENT OPERATIONS: I am responsible for deploying and configuring this appliance developed by VCE on Vblocks, its core functionality is to collect data from all Vblock components and generate compliance report based on the current code levels. It also has additional functionality to perform compliance check on security hardening on Vblock. Upgrade Cisco rack server and UCS blades firmware. Show less