Wayne Workman

Experience

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  IBM

  Oct 1996 - Aug 2013

  Directs multiple project managers, architects, business analysts, and developers on a global team to deliver new applications, enhanced application functionality and provide ongoing steady state support. Manages teams that provide end to end life cycle support for multiple IBM internal applications, including both development and production support. Additional scope includes requirements management, budget management and cost savings attainment, SLA availability attainment, audit posture, application deployment, user documentation and end user training. Show less IT Manager responsible for the delivery of middleware application support for all U.S. based commercial outsourcing accounts. Scope includes the leadership of 12 first line managers and over 400 web administrators and architects in the US plus additional global supplemental staff in India, Brazil and China that support over 100 web middleware products including Websphere, Weblogic, Apache, LDAP, MQ, IIS and iPlanet for over 100 commercial and internal customers. Responsibilities include personnel management, setting organization direction, developing ‘best of breed’ processes/procedures, ensuring adherence to all audit requirements, interfacing with account executive community on all facets of service delivery (resource planning, problem management, change management, etc.). Additional responsibilities include new engagement activities and global ownership of middleware support processes world wide. Show less IT manager responsible for the delivery of database support. Responsibilities include supporting IBM internal and commercial applications and accounts, reviewing upgrade/maintenance plans, involvement in critical situation problem management, and financials. Additional responsibilities include personnel management for a group of IT database professionals, setting organization direction, developing ‘best of breed’ processes/procedures, ensuring adherence to all audit requirements, and interfacing with account executive community on all facets of service delivery (resource planning, problem management, change management, etc.). Show less

  • Global Program Manager

    Mar 2010 - Aug 2013

  • Senior Manager Web Middleware

    Mar 2006 - Mar 2010

  • IT Delivery Manager

    Jan 2003 - Mar 2006

  • IT Infrastructure Architect

    Feb 2001 - Dec 2002

  • Database Services Manager

    Jun 1999 - Feb 2001

  • DBA Team Lead

    Feb 1997 - Jun 1999

  • Database Administrator

    Oct 1996 - Feb 1997
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  IBM

  Apr 2014 - Jan 2018

  Transition Program Manager (XM)

  Manage large complex transition in to IBM support, including server and data migrations, server and infrastructure builds, and data center moves. I work closely with IBM customers to develop and execute plans to insure service improvement and minimize business disruption.

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  TEKsystems

  Feb 2018 - Feb 2019

  Transition Program/Project Manager

  Manage the transition of IT service(s) from single component to a complete client IT environment from the client or existing outsource provider to Dimension Data support with a focus on WAN, LAN and Universal Communication as a Service (UcaaS). ⦁ Plan, manage and execute the service transition process, manage risk and minimize potential failures according to standard and set methodologies ⦁ Establish and manage client relationships to ensure the successful provision of transition support within the agreed service levels. ⦁ Identify resource requirements and act as matrix manager by providing guidance and resolving resource related issues. ⦁ Contribute to the pre-sales process by identifying the client’s requirements and designing a feasible transition plan. ⦁ Establish positive relationships with the client stakeholders and engage with them on a regular basis.⦁ Plan and co-ordinate engagement sessions with the client and prepare for and facilitate these sessions. ⦁ Ensure that all parties remain informed throughout the process by developing and executing approved communication plan. ⦁ Identify and manage issues and risks⦁ Identify resource requirements for the transition project and negotiate and agree on the use of the resources. This may include setting up teams for account, contract and vendor/commercial management, as well as, identifying the resources required for execution of the transition. ⦁ Act as a matrix manager to the resources by providing guidance and resolving issues. Show less

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  ResourceXperts

  Feb 2019 - Jun 2019

  Program Manager Cisco Cloud Implementation

  Manage multiple project streams for external customer implementations into ConvergeOne's Cisco Cloud environment. PMO and C Level customer communications, with UCaaS focus.

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  Cisco

  Jun 2021 - Jun 2022

  Project Manager - Insight Global

  Data Center Project Manager

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  Duke Energy Corporation

  Jun 2022 - now

  Project Manager - Agile Lead