Jeremy Jackson

Experience

• 

  Powertel

  Jan 1998 - Aug 2001

  MIS Coordinator

  Support all server and desktop systems for the Birmingham regional business office, including a call center and all retail locations. Duties include user desktop support, account management, PBX administration, hardware maintenance, software installation and user support. Managed all IT activities related to the build of new retail stores.Created a process to track customer loaner telephones and hardware replacements.Managed a project to select Powertel's new vendor for desktop and server systems.Contributed to planning and execution of DiGiPH IT integration after purchased by Powertel.Key member of Voicestream/Powertel integration team for desktop platforms. Show less

• 

  T-Mobile USA, Inc.

  Aug 2001 - Oct 2009

  Manage a high profile, project oriented team that is responsible for all workstation affecting software deployments and configurations. Responsible for maintaining team budgets for hardware, software, travel and training. Evaluate company projects, identify client requirements, assign resources, and track progress. Ensure effectiveness of the team by establishing team goals and roadmaps, assigning quarterly objectives, performing quarterly and annual reviews, and identifying and tracking KPI's.• Spent 6 months as interim manager for the Enterprise Systems Directory Services team in addition to my responsibilities as manager of the Enterprise Systems Client Services while a capable manager for that team was sought.• Grew my team from four to ten direct reports due to the amount of additional responsibility received and new projects supported.• Implemented an enterprise hardware and operating system image lifecycle to ensure all hardware is refreshed at proper intervals.• Created a solution development lifecycle to ensure that all deployments are reviewed to ensure continued effectiveness.• Initiated a project to create an Identity Management program to link the identity and access control for over 100 disparate applications. Identified as a top 5 IT project. Participated on executive steering committee for the project.• Introduced enterprise support for Mac computers in order to apply security and standards to Macs, including establishing enterprise purchasing and vendor relations.• Heavily involved in a project to migrate potions of the enterprise from Microsoft Office and Exchange to Google Docs and Gmail in an effort to reduce costs associated with Microsoft licenses.• Implemented and maintained Enterprise Systems SharePoint site and used automated reporting to track team KPI's for parent team. Show less Team lead for the Enterprise Systems Client Services team. Responsible for assigning resources to projects and compiling status for senior management. Review new technologies and vendors to determine what items in the client space can add value to T-Mobile and need further investigation and cost analysis. Ensure that all work performed by the team is both technically sound and beneficial to the business. Identify and deploy technologies to enhance client management capabilities.• Architected and implemented Microsoft Systems Management Server 2003 infrastructure for endpoint management.• Architected and implemented Microsoft Windows Server Update Services 3.0 infrastructure for patch management.• Established Desktop Standards group composed of highly rated IT Administrators and hosted by Enterprise Systems Client Services to ensure that decisions at the enterprise level are being effective across the enterprise.• Designed and put into service a system to deliver applications and provide security using Roles Based Access Control.• Managed a project to deliver full disk encryption to all laptop systems to ensure the protection of Customer Proprietary Network Information.• Led upgrade of all desktop systems (40,000+) to Windows XP and Office 2003. Show less Desktop system support for a 500 seat financial services call center, including OS and application support, account maintenance and outbound dialer support. Act as liaison between call center management and other IT groups.• Selected as member of core team of five technicians to establish and maintain desktop standards and the enterprise vision for desktops at T-Mobile. Helped separate this group into a much needed official group for maintaining enterprise focus on desktop systems. This group became the Enterprise Systems Client Services team.• Lead desktop technician for relocation and expansion of the Birmingham Call Center, as well as the launch of new call centers• Lead effort to migrate all call centers to Windows 2000 with a standard image and Group Policy management to help improve cross-center supportability and the end-user experience. Expanded this effort to the rest of the company.• Created a system based off of VBScript, SQL Server, and ASP to automatically track call center desktop health to help IT Administrators preemptively resolve potential support problems. Show less

  • Manager, Enterprise Systems Client Services

    Jul 2007 - Oct 2009

  • System Administrator

    Jan 1998 - Jul 2007

  • IT Administrator

    Aug 2001 - Mar 2004
• 

  Action Consulting

  Jan 2008 - Dec 2012

  Independent Contractor & Owner

  Independent contractor specializing in IT documentation and web development. This started as a way to help out a friend out by writing technical documents and presentations for Microsoft through subcontracts. That simple start opened the door to several other opportunities to use my skills to help others.• Published three Windows Sidebar Gadgets written in HTML and JavaScript• Wrote audio dialog for technical lab video recordings from the Microsoft Management Summit• Designed a logo and WordPress site for a local foster home and camp for foster kids• Used PowerShell to automate the download, combination and manipulation of thousands of XML files to assist with a site migration to WordPress. Show less

• 

  Protective Life Insurance

  Oct 2009 - Oct 2011

  Director II, Hardware and Software Deployment

  Responsible for enterprise desktop management, hardware lifecycle and desktop inventory. Establish enterprise desktop standards and management technologies. Oversee Microsoft SCCM, WSUS and MBAM infrastructure. Oversee operating system deployment. Present projects to IT Governance. Manage budgets up to $750,000 for desktop hardware. Negotiate pricing with vendors. Work with IT Finance to ensure software license compliance. Ensure team effectiveness by managing to SLA's, creating goals, conducting performing reviews, and identifying and tracking KPI's. Member of the Active Directory Architecture Council.• Executed company's first physical computer inventory and implemented processes to maintain it• Implemented a hardware lifecycle to ensure all hardware is refreshed at proper intervals• Established enterprise support for Macs• Implemented a team change calendar and communication processes to improve awareness about enterprise desktop changes• Implemented Microsoft App-V with group based assignment for roles based application deployment• Rearchitected SCCM on Windows Server 2008 to improve performance and redundancy• Improved desktop deployment efficiency by moving to a single OS image• Improved image deployment by implementing User State Migration within SCCM• Reduce hardware costs by 5%+ by switching VAR's for desktop hardware and negotiating better pricing• Established Rework as a metric for desktop deployments and reduced rework tickets by 10% over six months• Implemented a pilot process for enterprise desktop changes that allowed the business to provide feedback prior to implementation• Worked with development organizations to establish Microsoft SCCM as the de facto deployment solution for internally developed applications• Simplifying remote office and medical underwriter support by implementing Citrix XenDesktop on Hyper-V with Windows 7 pooled desktops• Used PowerShell to automate the comparison of manual SharePoint inventory lists with SCCM Show less

• 

  T-Mobile

  Oct 2011 - now

  Maintain an enterprise focus on the end user computing experience. Architect and implement solutions to improve user computing experience and productivity. Evaluate vendor solutions. Lead technical projects. Work with support teams to identify user and support issues, and design and implement solutions. Review technical solutions to ensure best practices. End User Compute lead for desktop integration during the Sprint acquisition. Received PEAK Achievement award in 2020.

  • Member of Technical Staff, Systems Architecture Engineering

    Sept 2022 - now

  • Principal Engineer, System Design and Strategy

    Oct 2011 - Sept 2022