Cesar Eduardo L.

Experience

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  Six Flags

  May 2015 - Aug 2015

  Team member, Cashier
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  General Motors

  Feb 2016 - Aug 2016

  Internship in Automatizations

  To give support in the development, planning, and execution of the Automatization projects.

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  KMA.BIZ

  Nov 2018 - Mar 2020

  Call Center Representative

  - Working with warm leads and incoming customer flow - Client counseling- Presentation of exiting promotions and sale products

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  Profesional independiente

  Mar 2020 - Jun 2021

  Spanish Teacher

  - Teaching Spanish A1, A2, B1 to Russian Speakers

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  Karuna

  Mar 2020 - May 2022

  - Control quality and speed of costumer services- Plan and create events to improve the quality of client service- Give feedback to employees according to their performance- Maintain working discipline- Improve Mystery shopper results- Participate in recruiting- Monitor incidents- Create and monitor detailed working schedule- Make suggestions to improve working procedures - Effective cooperation with different teams of the company- Create and track incidents of issues related the platform services- Training of newcomers- Addressing client requests in written form (chats, emails)- Compliance with service quality standards- Interaction with other departments to improve work processes - Addressing client requests in written form (chats, emails)- Compliance with service quality standards- Interaction with other departments to improve work processes

  • Support Team Lead

    Dec 2021 - May 2022

  • Senior Support Specialist

    Mar 2021 - Dec 2021

  • Support Specialist

    Mar 2020 - Mar 2021
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  Stefanini LATAM

  May 2022 - Jul 2023

  Power Platform Developer | Banco de Bogotá

  - Plan, design, develop, test and iterate low code applications on Microsoft Power Platform (Power Apps, Sharepoint)- To make automation flows to improve company processes. (Power Automate, Sharepoint, Excel, Planner, Jira)- Teach employees to create their own applications and flows using the Power platform services (Power Apps, Power Automate, Power BI).- To cordinate self-managed research and development process in trend hunting to find new business solutions. (Through the use of an application and a framework developed based on agile methodologies, the bank's collaborators are accompanied in a trend hunt to innovate in their responsibilities by means of technological tools). Show less

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  Banco de Bogotá

  Jul 2023 - now

  Digital Acceleration Architect