Cesar Eduardo L.

Cesar Eduardo L.

Team member, Cashier

Followers of Cesar Eduardo L.332 followers
location of Cesar Eduardo L.Bogotá, Capital District, Colombia

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  • Timeline

  • About me

    Software & Power Platform Developer | Driving innovation through low-code solutions | IT Support & Customer Service

  • Education

    • Peter the Great St.Petersburg Polytechnic University

      -
      Master of Science - MS Telecommunications Engineering Microelectronic of Telecommunication systems
    • Escuela Colombiana de Ingeniería 'Julio Garavito'

      2011 - 2016
      Ingeniero Electronico
  • Experience

    • Six Flags

      May 2015 - Aug 2015
      Team member, Cashier
    • General Motors

      Feb 2016 - Aug 2016
      Internship in Automatizations

      To give support in the development, planning, and execution of the Automatization projects.

    • KMA.BIZ

      Nov 2018 - Mar 2020
      Call Center Representative

      - Working with warm leads and incoming customer flow - Client counseling- Presentation of exiting promotions and sale products

    • Profesional independiente

      Mar 2020 - Jun 2021
      Spanish Teacher

      - Teaching Spanish A1, A2, B1 to Russian Speakers

    • Karuna

      Mar 2020 - May 2022

      - Control quality and speed of costumer services- Plan and create events to improve the quality of client service- Give feedback to employees according to their performance- Maintain working discipline- Improve Mystery shopper results- Participate in recruiting- Monitor incidents- Create and monitor detailed working schedule- Make suggestions to improve working procedures - Effective cooperation with different teams of the company- Create and track incidents of issues related the platform services- Training of newcomers- Addressing client requests in written form (chats, emails)- Compliance with service quality standards- Interaction with other departments to improve work processes - Addressing client requests in written form (chats, emails)- Compliance with service quality standards- Interaction with other departments to improve work processes

      • Support Team Lead

        Dec 2021 - May 2022
      • Senior Support Specialist

        Mar 2021 - Dec 2021
      • Support Specialist

        Mar 2020 - Mar 2021
    • Stefanini LATAM

      May 2022 - Jul 2023
      Power Platform Developer | Banco de Bogotá

      - Plan, design, develop, test and iterate low code applications on Microsoft Power Platform (Power Apps, Sharepoint)- To make automation flows to improve company processes. (Power Automate, Sharepoint, Excel, Planner, Jira)- Teach employees to create their own applications and flows using the Power platform services (Power Apps, Power Automate, Power BI).- To cordinate self-managed research and development process in trend hunting to find new business solutions. (Through the use of an application and a framework developed based on agile methodologies, the bank's collaborators are accompanied in a trend hunt to innovate in their responsibilities by means of technological tools). Show less

    • Banco de Bogotá

      Jul 2023 - now
      Digital Acceleration Architect
  • Licenses & Certifications