Kyle Meddings

Experience

• 

  Center for Creative Leadership

  Aug 2006 - Aug 2008

  Ideas2Action Research Intern
• 

  University of Colorado Colorado Springs

  Jul 2007 - Dec 2008

  Student Director of Program Operations

  The Chancellor's Leadership Class (CLC) is a highly competitive, undergraduate, leadership development program at the University of Colorado at Colorado Springs. In addition to being a student in the program, I served 20 hours per week in the program's development office. My responsibilities included fund raising, budget management, event planning, and training.

• 

  Ent Credit Union

  Aug 2008 - Sept 2008

  Training & Development/HR Intern

  20 hour-per-week internship intended to create exposure to as many aspects of T&D and HR as possible. Excellent culmination of my UCCS education.

• 

  Ent Credit Union

  Feb 2009 - Oct 2015

  This position calls for strong communication and organization as well as the ability to integrate key learning objectives into an interactive and engaging training curriculum. Required skills include both classroom and e-learning planning and facilitation (both technical and soft skill), designing and editing classroom content, mentoring peers, and evaluating training content. The expectation of a Member Service Representative includes possessing a strong technical understanding of financial service computer systems as well as excellent communication skills to provide excellent service to members. Duties include running transactions, maintaining confidentiality, educating members about products and services, and creatively solving member's problems.

  • Senior Training Specialist

    Jun 2009 - Oct 2015

  • Member Service Representative II

    Feb 2009 - Jun 2009
• 

  The Cross Link Group

  Nov 2015 - Sept 2016

  Service Desk Technician

  Staff and client support role consisting primarily of technology troubleshooting and support services.

• 

  Cross Link Group (IT)

  Oct 2016 - Mar 2020

  Application Administrator

  Staff and client support role consisting primarily of technology troubleshooting and support services.

• 

  The Cross Link Group

  Dec 2019 - Dec 2020

  Service Desk Manager

  Interim Role. Staff and operational leadership role serving as primary overseer of our client Service Desk during a critical staff transition. In this role I was responsible for staffing selection, business process improvement, metrics-based business analysis, and staff development.

• 

  Cross Link Group

  Feb 2020 - Nov 2021

  Cloud Systems Architect

  Operational leadership role where I managed the intake and deployment of technology solutions to solve and streamline internal processes. In this role I was also responsible for strategic consulting and implementation of technology solutions for staff and customers.

• 

  Rooted Software

  Dec 2021 - now

  CRM and Business App Technician