Martin Nikolic

Experience

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  Ringier

  Jul 2007 - Mar 2015

  Worker on expedition

  Working duties: I worked on newspaper dispatch tasks as well as on machines for inserting advertisements.

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  Freelance

  Mar 2015 - Dec 2017

  Sales And Marketing Specialist

  Import and distribution of foot care equipment.

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  DELIGHT ICT d.o.o.

  Dec 2017 - May 2018

  Information Technology System Administrator

  • Provided excellent customer service, IT support, troubleshooting to employees /vendors for proprietary software in a continuously operating production environment. • Executed first attempt to solve service call, or escalated call to the appropriate support group. • Processed phone calls for support, logged incident tickets and implemented workarounds to restore service in a timely manner. • Analyzed and prioritized incoming requests via telephone voicemail, and/or email. • Maintained detailed logs of incidents, ongoing statuses, and resolutions in the Remedy Incident Management System. • Displayed the ability to provide detailed instruction Show less

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  Zebracon d.o.o.

  May 2018 - May 2019

  Information Technology System Administrator

  • Part of the team that provided full technical support for clients such as "Delight office","Rudo", "AK Andjelkovic", "Transfera". Participated in network maintenance, defining, and removing hardware failures. Daily basis Help-Desk support, dealing with software issues on client side. Solving problems regarding domain controller, mail servers and windows environment.

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  Videomont

  Jun 2019 - Jul 2021

  Information Technology System Network Administrator

  • Resolved computer hardware and software, printing, installation, word processing, email, and operating systems issues. • Ensured network, system and data availability and integrity through preventative maintenance and upgrades. • Installed workstations, servers, network equipment. • Traveled up to 50 miles to meet customers on location to handle hardware and software issues. • Ran and terminated data cables at new and old construction. • Installed networking racks and organized/documented for better maintenance and troubleshooting. • Used remote software to solve and troubleshoot issues when applicable Show less

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  Asgard d.o.o.

  Jul 2021 - Jan 2022

  Senior Information Technology System Administrator

  • Computer and network maintenance in an environment with over 150 workstations. • solving problems regarding domain controller, mail server and windows. • maintained detailed documentation of IT equipment. • Ordering IT equipment as needed.

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  OLYMPUS-PRIME D.O.O.

  Jan 2022 - Jan 2023

  Senior Information Technology System Administrator

  • Supervision of complete cable and rack installation • Computer and network maintenance in an environment with over 100 workstations. • maintained detailed documentation of IT equipment. • Additionally, I played a key role in migrating the company's infrastructure to the cloud, resulting in significant cost savings and improved scalability.

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  INTERCERT DOO

  Jan 2023 - Feb 2023

  Information Technology Auditor

  • Assess an organization's security measures to ensure data protection and integrity • Reviews various aspects like network security, access control, and disaster recovery plans and offers recommendations to address any vulnerabilities, weaknesses, and compliance issues

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  Assist Digital

  Feb 2023 - now

  Information Communication Technology Specialist