Don Thay

Experience

• 

  Choicepoint Inc

  Oct 2000 - Jul 2002

  Client Support Specialist

  • Assisted client with technical issues in using Choicepoint Software• Assisted client with connectivity to the system (via modem, LAN, internet)• Continuous support and maintenance of the system• Monthly billing• Continuous research for product and service improvements.• Over the phone training

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  Euclid Management Company

  Nov 2003 - Apr 2004

  AP/AR

  • Accounts Payable• Accounts Receivable• Set up G/L for AP, AR• Set up vendor according to the G/L• Prepare/Interpret/Analyze monthly financial report

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  Fairplex

  Apr 2004 - Nov 2012

  Technology Supervisor

  • Supervises assigned Information Technology operations and staff, such as computer operations, telecommunications and user support/help desk functions; • Determines work requirements, priorities, and best use of resources for scheduled operations as well as during unplanned incidents; • Provides guidance to staff regarding work procedures, technical issues, work priorities, and special requests from customers; • Prepares statistical and narrative reports regarding operational, vendor, or user activities;• Supervises and participates in the study of operations and procedures, and recommends changes to improve methods, procedures, service levels, and operational efficiency; • Notifies appropriate personnel of problems or changes to operational schedules or service levels; • Provides training to assigned staff or other personnel regarding specialized computer applications; • Writes and/or edits documentation; such as manuals, appendices, operating and maintenance instructions• Researches, plans and coordinates technical information, projects and requirements• Manages internal procedure prioritization to schedule and organize projects• Designs complex project solutions for organizational goals using a combination of applications, software and hardware systems Show less

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  Leggett & Platt

  Nov 2012 - now

  • Work with Logistics system team on upgrading McLeod Application• Monitor System Integration and work process • Prepare testing result and give recommendation for go live• Work with Corporate IT on system upgrade and act as Liaison between users and IT• Work with Corporate IT on various IT related projects• Work with IT Compliance and IT Audit to monitor application and users are setup properly and roles are set up properly• Report Writing (Crystal, SQL)• Worked on OTM in supporting users with various issue• Prepare monthly reports from OTM to various user• Technical Contact for local office• Lead Development of new Warehouse Management System • Work with Corporate IT team on Planning, System infrastructure and deployment• Work with External Client on On-Boarding and system Integration• Monitor System Integration and work process • Prepare testing result and give recommendation for go live• Work with Supply Vendor for Technology equipment proposals and price negotiations• Work with Corporate IT for Network Setup, Telecommunication (VoIP), and security at local branch office• Report Writing (Crystal)• Run SQL Query, setup SQL Views• Worked on Bartender Software for label creation• Provide Users Support and Training Show less

  • Technical Specialist

    Jan 2020 - now

  • Logistics Project Leader

    Nov 2012 - now