Jim Appleby

Experience

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  VMC/Microsoft

  May 2003 - Jan 2008

  Manager - IT Product Support

  IT Manager – Exchange Enterprise Messaging Support• IT Manager-Exchange Enterprise Messaging Support • Monitored key metrics on a weekly basis to ensure that the team meets rigorous performance standards and Service Level Agreement conditions.• Proven ability to work in a fast paced environment and meet deadlines • Proven flexibility and adaptability to perform in a constantly changing environment.• Identified root cause issues leading to underperformance on customer satisfaction metrics, and coached the team to take more time helping clients resolve issues on first call.• Provided mentorship and technical assistance to fifteen support engineers, helping them resolve complex technical issues and monitor case progression to ensure compliance with Microsoft procedures and standards.• Assisted with training triages• Provided call coaching, 1-on-1 reviews, call monitoring, case reviews and instruction using MS family of products.• Experienced with disaster recovery for Exchange 2003, 2000, 5.5 servers• Phone screened prospective applicants to determine qualifications Show less

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  Camis Inc.

  Jan 2008 - Aug 2009

  Support Logistics Coordinator

  Camis Inc. Reservation – LAN/WAN solutions (519)766-0901 Jan 2008 – August 2009• Support Logistics Coordinator • Mentored 8+ staff participating in hardware maintenance trips through training with detailed documentation and remote support. • Coordinated and provided on-site technical expertise at customers’ locations.• Negotiated with vendors, purchased hardware for required inventory• Processed hardware requests; - shipped in a timely fashion to our customers.• Provided Tier 3 support as needed.Results Through negotiation was able to realize almost 50% savings with large hardware purchase (from allotted budget) Show less

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  Telecom Computer

  Feb 2011 - Nov 2013

  Systems Engineer

  • • Systems Engineer providing presales and implementation for accepted proposals. • Supported existing customers’ onsite or remotely as required (issues might include corrupted database with Exchange or other server issues)• Completed Active Directory migration to new namespace with minimal disruption• Migrations from SBS 2003 to SBS 2008• Upgraded an existing Exchange 2003 infrastructure to Exchange 2010 with minimum disruption through careful planning• Proficient with HyperV, including clustering and virtual sans. (Starwinds) Show less

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  Consultant

  Nov 2013 - now

  Consultant

  Kens Computers - Consultant Nov 2013 Current• Providing expertise with selling and implementing enterprise solutions to prospective customers.• Creating image as per our customer specs, deploying to multiple workstations.• Custom building gaming systems, service calls removing spamware, virus infections.

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  Your Computer Guy "Lets keep IT simple"

  Jan 2015 - now

  Sole Proprietor

  Whether you are a home user requiring assistance with configuring your laptop or a business owner looking for a better solution "Your Computer Guy" can provide the expertise you need. Onsite service calls for home or business. Also available for contracts long or short term.