Estefan Ximenes

Experience

• 

  River City Seafood and Grill

  Oct 2012 - Mar 2013

  Waiter

  Take customer orders and provide food in a friendly timely manner

• 

  Travaasa Experiential Resorts

  Mar 2013 - Jun 2013

  Food Server

  Make guests feel great and provide best food

• 

  H-E-B

  Jun 2013 - Sept 2017

  Served as backup to Department ManagerHelped prepare department work schedulesCarried out supervisory responsibilities inaccordance with policies and applicable lawsAssisted with inventory control; loads, unloads, andmovement of productTrained Workers; directed work; addressedcomplaints; resolved issues; followed up onproduction plans and their executionAssisted in all technical areas, as neededPerformed Representative / Specialist dutiesfrequently Prepares, packages, and merchandises fresh product effectivelySlices, packages, labels, rotates, and culls products for poor qualityAssists in technical areas as needed (e.g., basic set-up and clean-up processes)

  • Food Service Supervisor

    Jun 2015 - Sept 2017

  • Food Service Worker

    Jun 2013 - Jun 2015
• 

  Trusource Labs

  Sept 2017 - Mar 2018

  Support Technician

  Perform basic to complex troubleshooting of hardware, software, home networks, and cloud processingEscalate advanced issues through the necessary channelsResolve customer issues regarding order status and warranty replacementsPromote and inform customers about our online self-help materialsCommunicate urgent customer issues to engineering and Product teams

• 

  Whole Foods Market

  Mar 2018 - now

  • Managed vendor relationships, analyzed service agreement contracts, and ensured vendors adhered to SLAs and KPIs, fostering accountability and driving service excellence.• Led improvement projects to enhance vendor performance and optimize service delivery, resulting in increased efficiency and cost savings.• Collaborated with cross-functional teams to identify areas for process improvement and implemented solutions to streamline operations.• Analyzed data and generated reports to track vendor performance metrics, facilitating data-driven decision-making and continuous improvement initiatives. Show less

  • IT Vendor Manager

    Mar 2023 - now

  • Associate Business Analyst

    May 2021 - Mar 2023

  • Service Desk Technician

    Mar 2018 - May 2021