Karanveer Singh Chauhan

Experience

• 

  Le Méridien Hotels & Resorts

  Dec 2006 - Jun 2007

  Industrial Trainee
• 

  Trident Hotels

  Jul 2007 - Mar 2010

  Service Assistant

  Team co-ordinatorGenerating new ideasTraining and developmentCustomer ServiceEnsures the delivery of brand promise and provides exceptional guest service at all times.Provides excellent service to internal customers in other departments as appropriate.Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.Maintains positive guest and colleague interactions with good working relationships.Establishes a rapport with guests maintaining good customer relationships.Ensures that minimum brand standards have been implemented.Works closely with other Outlet employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of Resort’s guests.Works in a supportive and flexible manner with other departments.Maintains par stocks of all equipment and guest supplies as required.Seats, takes orders and serves food and beverage to guest according to the established sequence and procedures. Presents menu, answers enquiries and makes suggestions regarding food, beverage and service to restaurant guests.Clears and resets counters or tables at conclusion of each course.Fully conversant with all aspects of the MICROS System.Computes bill and accepts payment Performs the function of cashier as required.Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives.Ensures high standards of personal presentation and grooming.Responds to changes in the Food and Beverage function as dictated by the industry, company and Resort.Attends training sessions and meetings as and when required.Carries out any other reasonable duties and responsibilities as assigned. Show less

• 

  Mahindra Holidays & Resorts India Limited

  Mar 2010 - Mar 2013

  Sr. Food and Beverage Executive at Emerald Palms Resort & Spa, Goa, (Pre-opening team member)

  Brand development, Guest Orientation, Public Relation, Team LeaderTrainer,Team MotivatorSchedule staff hours and assign duties.Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.Establish standards for personnel performance and customer service.Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitionedReview work procedures and operational problems in order to determine ways to improve service, performance, and/or safety.Maintain food and equipment inventories, and keep inventory records.Record the number, type, and cost of items sold in order to determine which items may be unpopular or less profitable.Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control.Establish and enforce nutritional standards for dining establishments based on accepted industry standards.Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients.Identify and estimate quantities of foods, beverages, and supplies to be ordered. Maintain relationships with customers and staff. Update and use job-related knowledge. Schedule staff work hours and activities. Organize, plan, and prioritize. Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.Establish standards for personnel performance and customer service.Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitionedReview work procedures and operational problems in order to determine ways to improve service, performance, and/or safety.Record the number, type, and cost of items sold in order to determine which items may be unpopular or less profitable. Show less

• 

  Berggruen Hotels Pvt. Ltd.

  Mar 2013 - Dec 2015

  Manager Food & Beverage

  Public health & hygienePositions demanding close liaisonSpecific duties and activities:Guest serviceManagementMonitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities. Establish standards for personnel performance and customer service. Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety. Maintain food and equipment inventories, and keep inventory records. Record the number, type, and cost of items sold in order to determine which items may be unpopular or less profitable. Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control. Establish and enforce nutritional standards for dining establishments based on accepted industry standards. Show less

• 

  Indus Palms Hotels and Resorts

  Dec 2015 - Oct 2017

  Food and Beverage Manager

  Public health & hygienePositions demanding close liaisonSpecific duties and activities:Guest serviceManagementMonitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities. Establish standards for personnel performance and customer service. Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety. Maintain food and equipment inventories, and keep inventory records. Record the number, type, and cost of items sold in order to determine which items may be unpopular or less profitable. Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control. Establish and enforce nutritional standards for dining establishments based on accepted industry standards. Show less

• 

  Babylon Group of Hotels

  Oct 2017 - Feb 2019

  Assistant General Manager F&B
• 

  Fortune Park Hotels Ltd

  Feb 2019 - Oct 2020

  Food and Beverage Manager
• 

  Tarasuns – Vadodara

  Oct 2020 - now

  SKILLS• Delivering Sustainable Growth & Profits• Understanding Financial Statement• Planning & Execution of Dignitaries & VVIP Guests’ Events, • Market Placement• Budget Planning (Opex & Capex)• Analytics based Operations & Sales Planning • Business Development• Influencing Integrity & Work Ethic • Crisis Management• Branding & Marketing PlanSTRENGTHS• Proven track record of handling Hospitality Operations as well as Sales & Marketing• Adherence to Standards & Protocols • Seasoned experience in F&B• Handling of Pre-Opening Hotels • Disciplined and Stoic Member of the TEAM• Exposure to large scale banqueting & catering (10000 meals) • Excellent Written & Verbal Communication • Ability to decide quickly• Meticulous Operations Planning Show less

  • General Manager

    Jan 2022 - now

  • Food and Beverage Manager

    Oct 2020 - Jan 2022