JayKumar Shanmugam

Experience

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  Vee Technologies

  Jan 2001 - Jan 2005

  TL

  Get requirements to set up EDI Map in Tie-commerce integrator, deliver the map and production support.

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  BASF

  Jan 2005 - Jan 2008

  Team Leader - Support

  B2B Application Support is a unique project for the BASF – The Chemical Company. We have to give Technical and Functional support for the technologies in Onsite-Off-shore model. Working on the ITIL Model in production support areas and are successful in providing Production Support in the areas like web Methods 6X, SAP, and Database Administration. Customer’s technical Problems, new developments and enhancements are resolved on the priority basis. The B2B project is a major business for BASF. Integrations are one of the major components of this large complex project. The integration scope of the project involves Integration of SAP, Elemica, WorldAccount, Billing Zone, Ec-Outlook as the core of a The Chemical Company the integrations are built to provide end to end solutions with Manufacturing, Quality and Legacy applications as well as trading.As Team Lead for Apps SupportAdminister, support and perform end-to-end co-ordination for integrations in Production across the BASF Global Enterprise spanning sites in North America, Asia and Europe.Troubleshoot and escalate production issues based on SLA’s and SLE’s for problem resolution.Create various Integration Services Processes (Development and Administration related) like the Enterprise Development Guidelines, Administration Operational Guide, Enterprise Infrastructure Guide, Change Management Processes, Global Enterprise Architecture Landscape, Development and Production Migration Process, Responsibility Accountability Control Information (RACI) Matrix for each integration, Integration Support documents, etc. Design and build various business activity, accounting and transaction monitoring tools to ensure quality of service for business users. Implementation of Webmethods Based EAI integrations interfacing SAP.Working with team and co-coordinating with offshore – Onsite model for smooth flow of production environment. managing & leading teams for running successful process operations Show less

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  CSC UKI

  Jan 2009 - Mar 2017

  Key accountabilities range from end to end service delivery this includes but is not limited to:• Service Delivery Management (of BAU Operations)• Optimisation, continuous improvement , service quality assurance to drive productivity and efficiencies and reduce costs (across process and technologies)• Manage and deliver to customer expectations to ensure service delivery is adjusted and aligned to support Customer's business requirements and strategy • Technical and problem solving support• Team management (offshore / onshore / multi location / countries from 5-60 team members leveraging knowledge), optimization, review and leadership control• Manage Vendor/Supplier relationship branch to to the defined agreed SLA’s * Core competency in IT Project Management, Implementation, and End to end Service Support includes participation and contribution in Technical Authority Board, Resource management, Performance tuning, Configuration, CAB, ITS Hosting changes, and infrastructure, release, problem management on multiple environments.* Process Governance and Assurance experience: Plan / Manage / control and improve processes to achieve the best practices in IT service management * Customer Support and Management: Chair/facilitate customer calls / Customer SPOC for escalations and ensure customer expectations are managed and any deficiencies are mitigated to ensure customer satisfaction.* CSIP/Service Quality: Involved in creation and implemented Continuous Service Improvement Plans to ensure service delivery is aligned to customer strategy and expectations / SLAs . Improve service quality, efficiencies and productivity, including the identification of delivery/process deficiencies through the application of regular benchmarking,audits, assessments and reviews and the mitigation of these through a plan.* Policy Governance: Manage release management policies to ensure they are effective in reducing release failures and improving system availability and stability. Show less Support Services (Application Support,System Support, DBA, Monitoring, Change management, Problem management)SCI2 is a web-based logistics tool providing benefits such as near real time shipment visibility, improved in-transit inventory data, and industry leading transportation management tools. Motorola and DHL have partnered to deploy SCI2 globally across the company. The SCI2 is based on the Oracle Transport Management (OTM) product (initially developed with the US logistics software company, G-Log). Ensuring that the standards of team are high and the tasks that have been assigned are being done on time, also ensuring that the team spirit and morale of team is kept.Making sure all the Weekly, Monthly, On-request MIS deliverable are produced for the client and delivered on timely basis, Monthly Project review meetings with the Delivery and Project manager for process improvements and status. Manage and involve as point of contact for RCA and escalations• Project management, team development and Client Relationship Management Show less DHL is a global market leader in international express, overland transport and air freight. It is also the world’s no. 1 in ocean freight and contract logistics. DHL offers a full range of customized solutions - from express document shipping to supply chain management. DHL Exel Supply Chain is a division of DHL Logistics that focuses on Contract Logistics and Supply Chain services.SCI2 is a web-based logistics tool providing benefits such as near real time shipment visibility, improved in-transit inventory data, and industry leading transportation management tools. Motorola and DHL have partnered to deploy SCI2 globally across the company. The SCI2 is based on the Oracle Transport Management (OTM) product (initially developed with the US logistics software company, G-Log). Show less

  • Service Delivery Head

    Apr 2016 - Mar 2017

  • Customer Support / Project Manager - OTM Support @ Xchanging

    Jan 2012 - Apr 2016

  • Project Leader

    Jan 2009 - Jan 2012
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  YTL Communications Sdn Bhd

  Dec 2010 - Feb 2011

  PMO - Change Management / Maintenance & Support

  YTL Communications launched the world’s first fully converged 4G mobile Internet service with voice offering the industry’s lowest rates the launch of Yes (yes.my), a news and entertainment portal that showcases content, photos, videos, tweets, blog posts, and links on the latest local and world events. The site, which is available via web and mobile devices, is powered by technology from Daylife, a media-as-a-service company that helps publishers optimize and accelerate their content production.Roles & Responsibilities: As a part of project management facilitator make sure resources are available 24/7 and all the data entered by the customers / stores / distributors are acknowledged and information are synced into the OBRM, Clarity, LDAP systems so that registered users have access to the 4G internet services. Coordinate on the change request – work with development team & get the UAT signed off and move the changes to production with version control tracking. Perform regular back up on the changes. Report to the command center and management on the day to day activities / status of the system integrations. Make sure regular reconciliation is done on OBRM and dependency systems – work with appropriate parties to resolve the discrepancies. Daily reconciliation is done on the payments and any discrepancies are reported to relevant stake holder and MIS are sent to management for review action. Show less

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  DXC Technology

  Apr 2017 - Nov 2017

  Associate Manager – Application Delivery

  Project Management / ServiceNow Application Delivery - Transition and Transformation projectStrategic development under frequently rigid project timelines and tight deadlines. Adept at implementing transition project plans according to client specifications. • Developed and maintained quality control standards for each project.• Maintained ongoing communications with suppliers and managers.• Ensured that project goals were meant according to completion schedules.• Coordinated with clients to prepare project presentations.• Monitored and managed multiple projects while maintaining quality guidelines.• Prepared risk assessment reports and suggested resolutions.• Developed project budgets and assisted with the preparation of budget forecasts.• Remedy to ServieNow migration - Incident Management, Service Request Management, Release Management, Configuration Management, Problem Management, Change Management, Service Level Management, Reportings. Show less

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  Alstom

  Mar 2018 - Jan 2019

  MANAGER – HOSTING OPERATIONS, IS&T

  Responsible for effective coordination with supplier(s) for all deliverable under responsibilities of Hosting operationsAccountable for Operations and services under Hosting organization for Alstom Transport IS&T infrastructure.Guide, review & support team; resolve issues; conduct monthly Dashboard & GAP Analysis; overlook system administration operations; manage escalations in order to ensure smooth DC operations & make available scalable & robust hardwareStrengthen Technology Controls, Ensure adherence to the various Technology Processes and Procedures, Design Processes for Customer Effectiveness and Adequate System Controls, Evolve Documentation StandardsResponsible for planning and maintenance of infrastructure across the technology organizationMaintain an awareness of business, technical, architecture, infrastructure, and end user support issues and act as sounding board to aid in the development of creative solutionsLead resolution of major infrastructure problems – set up an effective problem identification and resolution system to manage the problem resolution processEnsure overall service delivery, and monitor / track delivered solutions to ensure fit with business requirementsCollaborate with business partners and the various IT functional areas to prioritize projects, and develop and implement system plans that address the functional requirements of the business, and adhere to established strategic business and systems objectivesWork with partners to trouble-shoots, diagnose and resolve issues. Identify root cause of the problems and implement preventative actions, Maintains high quality customer service to clients and customers. Work with Design Authority and Drive Innovation along with Suppliers in the eco-system.Drive efficiency and reduce the Operating cost of the Infrastructure . Show less

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  PRIMUS Global Technologies Pvt. Ltd

  Feb 2020 - Oct 2020

  Sr Principal Consultant
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  Oracle

  Oct 2020 - now

  Project Manager for SCM / Transportation Management projects

  • Lead project teams in delivering support services for Oracle Transportation management and OTM SaaS (Cloud) solutions to the customer • Overall performance responsibility for managing scope, cost, schedule, and contractual deliverable, which includes applying techniques for planning, tracking, change control, and risk management,• Manage all project resources including subcontractors.• Provide day to day direction to the project team and regular project status to the customer • Interact with all roles on the client side - including Client Directors, IT Architects, technical staff and Business representatives • Effectively applies Oracle's methodologies, policies, and procedures while adhering to contractual obligations, thereby minimizing Oracle's risk and exposure.• As a project lead, assists project team with aspects of their roles. • Effectively influences decisions at the management level of customer organizations. • Ensures deliverables are acceptable and works closely with the customer to understand and manage project expectations. • Supports business development efforts by pursuing new opportunities and extensions. • Collaborates with the consulting sales team by providing domain credibility. Other Skills: • Successful track record as Project Manager for SCM or Transportation Management projects • Market knowledge about the main SaaS & PaaS solutions of Oracle & competitors • work in a matrix organization with virtual teams • Strong influencing and negotiation skills to deal with internal stakeholders, customers, and vendors. Product, technology or industry expertise relevant to the portfolio focus. • Demonstrated ability to follow solid project management principles. • Comfortable working in a matrix management environment. • Strong communication skills to deal with internal stakeholders, customers, and vendors. Product, technology or industry expertise relevant to the portfolio focus. Show less